We recently added a small but very useful feature to CRIMS: Autosuggest. This feature provides you with automatic suggestions on possible value when you want to share a call record or when you are doing…
The update we did yesterday unfortunately broke the upload functionality. It was because of the unicode changes we had done. The issue has been fixed with version 1.0.6.7. Please update if you are facing the…
Version 1.0.6.6 is out. Here’s a list of changes that went in. We added support for Unicode in this release. So you can use any characters in your call record names, tags etc. It should…
If you get this notification then your recorded conversation will be garbled and filled with breaks. Try the following steps to resolve the issue. Try setting the mp3 encoding parameters to 16KHz sampling rate and…
For high quality voice recordings of your Skype conversation, please use the following settings Recording Mode: Stereo – 2 channels Sampling Rate: 16000 Hz Bit Rate: 128 kbps The first three can be configured from…
Our weekly update of the recording client is out, version 1.0.6.5. Apart from the several bug fixes, it also contains a new feature: the recording toolbar. This toolbar appears when a incoming/outgoing Skype call is…
If you face any problems with Call Graph, then the first thing that we ask you for is the log file. Here’s how to get yours. Step 1: Right click on the Call Graph task…