Comments on: Transcription Settings

By: Rajiv

Rajiv — Thu, 18 Aug 2011 05:43:49 +0000

Please open the file with Audacity and you’ll be able to see the tracks in the file. If your callee’s voice was recorded it will show up there. You can also convert the file to mono with Audacity.

By: Julia

Julia — Tue, 19 Jul 2011 06:31:25 +0000

Hi, I have a problem.

I recorded a very important Skype call in stereo mode and as I already inderstood, I should have been set the mode to Mono (grrrr)

When I playback my mp3 file – I can hear only my voice and dont hear my callee. Can I somehow make it possile to hear the second track – where my callee’s voice actually recorded?

Maybe some software/players?

Pl, help!

Thanks,
Julia.

By: Rajiv

Rajiv — Sun, 01 May 2011 19:41:47 +0000

Have you authorized CallGraph to connect to Skype? If you have then try recording in mono mode.

By: andre

andre — Wed, 27 Apr 2011 16:47:37 +0000

Call graph recorded me, but the person that I called was not recorded.
This was a skype-to-cell phone call, not skype-to-skype.

By: Rajiv

Rajiv — Mon, 14 Mar 2011 20:33:03 +0000

Please first try with the Skype desktop client and check if it works

By: Amy

Amy — Thu, 10 Mar 2011 16:31:42 +0000

I’m using a Voip dual phone and am trying to record calls. Although I am able to make an echo123 test call from the Voip phone, I am not able to record it with Call Graph. I also have tried a SkypeOut call, with no luck. Is there something I need to change to make this work?

By: Rajiv

Rajiv — Thu, 25 Feb 2010 01:26:02 +0000

You can make a call to echo123 (Skype's test call service). Please authorize CallGraph to connect to Skype.

By: DM

DM — Wed, 24 Feb 2010 18:50:26 +0000

Hi I am trying to use Call Graph but can’t seem to get started. How do I test if everything is working? Do I have to make a call to somebody else or is there another way to test. At the moment if I hit test on teh pop up toolbar I get an error message: failed to launch Call Graph Browser.
Thanks

By: Rajiv

Rajiv — Thu, 04 Feb 2010 13:19:12 +0000

You can try out various bitrates and choose the one which gives you the best quality.

The Echo options have been removed in v1.3.0.0.

Logging helps us locate a problem if you encounter any problems with Call Graph.

By: Gurdas

Gurdas — Thu, 04 Feb 2010 12:41:08 +0000

Rajiv,

I am a new user of CallGraph (ver 1.3.0.0 Beta) ; have tried it with Skype Echo Test Service and it worked very well. Yet to test it with a live call.

Some questions:

1. In a reply above you said 64 kbps is good enough, while the software defaults to 128kbps when I hit the ‘Transcription Settings’ button in the ‘Recording’ tab. Why? Should I stick to 128kbps or move to 64kbps if there is minimal loss (I believe my files sizes will be dramatically less in 64kbps vs 128 kbps)?

2. My ‘Advanced’ tab does not show any setting for Echo. Is that because this is now inbuilt and not user customizable?

3. What do you recommend for the ‘Enable logging’ option in the ‘General’ tab?

Thanks!
Gurdas