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Call Graph Delay

All these issues have been fixed in version 1.3.0.0. Please download it here.

On some setups, Call Graph introduces a delay in the Skype call. It keeps on getting worse as the call goes along, ultimately making conversations impossible. As soon as recording is stopped things go back to normal. We are investigating the issue and it seems to be related to sound drivers. If you are experiencing this issue then here are few things you can do.

  • Switch to Wave I/O mode instead of DirectSound. This was introduced in our latest update 1.1.1.2 and is available from the ‘Advanced’ panel of configuration. Note that on XP, Echo Cancellation will not be available in this mode. So you’ll have to use a headset and mic instead of the inbuilt mic and speaker of your laptop.
  • Try with default recording parameters. Use the preset supplied in the sidebar of the configuration window.
  • Try with wav encoding mode instead of mp3. The setting is on the ‘Recording’ tab of configuration.
  • Install the latest version of DirectX runtime and try with DirectSound I/O.

If nothing works then please do not hesitate to leave a comment or get in touch with us. We’d be glad to help out.

The following version fixes the delay conversion issues. Please download and install them.

Fox Windows XP and higher

Tags: ,
Posted on Friday, January 23rd, 2009 at 10:23 pm, under General.

2 Responses to “Call Graph Delay”

  1. Chris Strahl Says:
    January 26th, 2009 at 11:50 am

    Hey everyone,

    Love your product, but I can’t get this issue resolved and it’s causing some problems. I use call graph to record my business phone calls, and many of them take place using my speakers as a speakerphone and a directional mic. Everything sounds fine when I’m not recording, but as soon as I hit the record function, I get an echo on the other line. It’s just as described above, where it gets worse the longer I’m on the line. I’ve tried all of the stuff above, and I haven’t had much success.

    Here is my info:

    Vista 64 Ultimate
    Q6600 Core 2 Quad
    4GB RAM

    I use Skype for business with version 3.8.32.188 and Call Graph 1.1.1.2

    Let me know if you guys have any suggestions.

    Thanks,

    Chris

  2. Rajiv Poddar Says:
    January 26th, 2009 at 12:00 pm

    Hey Chirs,

    Pls. try turning on the echo cancellation feature. Its on the advanced panel of the configuration dialog. Also pls. run the interactive demo and send us the recorded file so that we can have a look. Thanks!

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