Known Issues v1.3.0.0
Here’s the list of know issues for CallGraph Skype Recorder version 1.3.0.0.
- If back to back calls are made/received from Skype then the second call may not be correctly recorded. The recording file for the second call does not contain the audio the second call, but the first call. This happens only in few cases. To prevent this from happening please ensure that there is at least 30 second gap between the end of the first call and start of the second.
We have been chasing this issue but have not been able to reproduce it at our end. If you have faced it, then it will be a big help if you can enable logging from configuration -> general tab, reproduce the issue and send us the log file. Thanks!
We will keep on adding to this list as we discover issues. Please report any issues you face with CallGraph Skype recorder to support@scribie.com. Thanks in advance.
August 8th, 2010 at 8:49 am
When I start up Callgrapgh, it shows up in my task manager’s processes tab, but it doesn’t actually come up as a window.
August 8th, 2010 at 8:54 am
It should come up as an icon in the system tray. Like the following image.
http://callgraph.biz/images/cg-ready-to-record.png
If you start it twice the toolbar window should show up.
August 26th, 2010 at 4:23 am
The latest Windows Update contains KB2272691. On my Windows7 64-bit system after the update, the sound volume of my headset went way down after CallGraph was loaded. The microphone volume was ok. After uninstalling KB2272691, everything was back to normal. The sound volume was the same, whether it was loaded or not.
December 13th, 2010 at 7:14 pm
I keep getting a skype message every few seconds (another app is attempting to access skype — callgraph,exe — but we are unable to respond. please try to restart the app.). I have callgraph “allowed to use” in the manage api access control panel on skype. And I restart callgraph. please help.
December 13th, 2010 at 7:48 pm
Please try starting CallGraph 15 minutes after Skype. That would give Skype some time to settle down and respond to CallGraph properly.
January 17th, 2011 at 9:06 pm
Have same problem on two windows seven PCs. One is 64 bit and the other is 32. Another application ( Callgraph) is attempting to >>>>. Anyway, it has been registered as an API but still not working. the callgraph window says that it is waiting for Skype. No time to fool with this issue so going to another app. when a concrete solution is found i may switch back.
February 12th, 2011 at 3:54 pm
Normally my callgraph is not open, but skype still says that an application is attempting to access. I don’t know how to quit Callgraph!
March 15th, 2011 at 2:04 am
Right click on the CallGraph system tray icon and choose exit from the popup menu
August 19th, 2011 at 1:31 am
Seems I can’t launch the browser. A window popup titled “XULRunner”
Error: Platform version ’5.0.1′ is not compatible with
minVersion >= 1.8
maxVersion <=2.0.*
I have Fx 5.0, soon to be installing the newly released 6.0
August 30th, 2011 at 4:08 pm
Please try the solution mentioned the following post.
http://scribie.com/blog/2011/06/callgraph-browser-failure/