Archive for the ‘Announcements’ Category

Scheduled Maintenance

Thursday, December 1st, 2011

We will be having a site maintenance on Sunday, 4th December, 2011, from 12:00 AM EST to 5:30 AM EST. During this period Scribie.com will be unavailable and offline. Once the maintenance is complete all services will be restored.

New Transcript Order Options

Tuesday, July 5th, 2011

We have recently added two new options which can be specified when ordering Transcripts. A screenshot is below.

The first one is Flexible Delivery. If Flexible Delivery is enabled then the we will deliver the transcript anytime within a week as per our schedule. In the worst case the delivery will be done after 1 week. But it can also happen before that if we find a slot for it. We offer a 10% discount for Flexible Delivery orders.

The second option is Additional Proofreading. In our transcription process we do one mandatory round of proofreading. For Additional Proofreading orders we do a second round of proofreading as well. This is useful for files which are difficult to transcribe, i.e. files which poor audio quality where the speakers can’t be heard clearly or which have noisy environment, or files which have non-native speakers whose diction is hard to comprehend. We charge $0.50 per minute extra for this option.

In addition to these options we have also do more quality checking than before. We also pay more attention to blanks which are leftover after proofreading and try to correct them as much as possible.

We’d like to thank you for using our service and your valuable feedback.

CallGraph.Biz is now Scribie.com

Tuesday, March 15th, 2011

We have moved to a new domain; Scribie.com. All the accounts data from CallGraph.Biz has been migrated to Scribie.com. If you had an account on CallGraph.Biz then you can now login to your Scribie.com account and check.

https://scribie.com/account/login

With Scribie.com the focus is more on our audio transcription service. We have been working on our outsourcing platform for a long time and we are very confident about it. It’s the best audio transcription service you’ll find out there.

We have also discontinued the online backup and Skype Group Collaboration services. We are not accepting new accounts for those. If you had been using those services then your files will still be available and you can still keep uploading. But, we are not planning to add any new features or maintain it.

We still offer the CallGraph Skype Recorder for free and plan to continue working on it.

PCI DSS Compliant

Sunday, January 16th, 2011

Scribie.com is now PCI DSS Compliant.

PCI Compliance is an essential requirement for processing credit card payment on any website. This certificate shows that Scribie.com adheres to PCI compliance standards. We do not store any credit card data on our server anytime; not in logs, not in the database or anywhere else. The data is passed securely using HTTPS to our payment processor’s gateway, Braintree Payments. Braintree is itself PCI DSS Level 1 compliant and they talk to the merchant account providers to charge the credit card. We are responsible with your credit card data and ensure that your data is not compromised in any way when you make a payment on Scribie.com.

Introducing Transcript Types

Wednesday, September 8th, 2010

We now offer two types of transcript: Draft and Proofread. If you plan to do a comprehensive review of the transcript then you can choose the Draft Transcript Type while ordering. The Draft Transcript is not time coded and the speakers are not tracked in it. It contains just the text of the audio file with each speaker’s diction paragraphed neatly.The rate for the Draft Transcript is $0.60 per minute. Therefore for a 1 hour file it will cost $36.

The Proofread Transcript on the other hand requires minimal or no editing on your behalf. This type of transcript is time coded and speakers are tracked with initials. The blanks are marked with a time-stamp to make it easy to locate it in the audio file and correct it. We also do a complete review. This includes researching any terms that might occur in the audio and finding out the correct usage, correcting mistakes,  filling in blanks, etc. We also ensure that the quality is as high as possible. The rate for the Proofread Transcript is $0.75 per minute of recorded audio. Therefore for a 1 hour file it will cost $45.

This gives you a bit more flexibility while ordering the transcript. The most time consuming part while transcribing an audio is typing; thats the heavy lifting part. In the Draft Transcript we do the heavy lifting for you and you can then review it and modify it as per your need.

We now offer only Proofread transcripts at $0.99 per minute of audio.

Podcast Publisher Program

Friday, July 2nd, 2010

Monetizing podcasts is hard, very hard; as lot of other startups in the podcasting space found out. The best way is to get a sponsorship from someone who is interested in marketing to the niche you are targeting. If you cannot do that then there’s always Google AdSense. We at CallGraph believe that the best way would be to sell transcripts of your podcasts.

It sounds counter-intuitive. Podcasts by definition are something people would only  want to listen to; not read. But as we have seen and experienced, a lot of people already get their podcasts transcribed and provide the transcript along with the mp3 file. Why? Because reading is faster than listening; the transcript is good for SEO purposes; effective contextual advertisements, to list a few reasons. But transcription involves its own time and effort and therefore, cost. Hence not every podcaster gets their files transcribed and gives it away for free. This is where our Podcast Publisher Program comes in.

It enables you sell transcripts of your podcasts directly at your website without doing much. You have to host your files on CallGraph and use our widget. Your listeners can still download the file and/or listen to it online. But if they want, they can also buy the transcript and read instead of listening to your podcast. The money that you earn from each sale is then credited to your CallGraph account where it accumulates. You can withdraw your earnings to your PayPal account anytime you wish. We keep 20% of the sale value as our cut.

The widget we provide is basically a player for your podcast, along with the transcript. To get the widget you first have to sign up as a podcast publisher on CallGraph, host your files on CallGraph and order a transcripts for them. You can then embed the widget into your site or anywhere else (YouTube like). The ‘Transcript’ button on the widget provides a sample transcript and options to buy the full transcript. We host the files and transcript and ensure that your customers get what they pay for.

You can also set a base price for your transcripts, offer discounts, packages etc. to your listeners. You can also offer it for free if you want. We just handle all the complexity and do the transcription work. We also provide a RSS feed which you can use as your podcast feed. It is also compatible with iTunes.

Sounds interesting? Go here and sign up now for the private beta. We will be rolling out the private beta shortly. See you there!

Transcription Service: Faster Deliveries, Video Files and More

Tuesday, February 23rd, 2010

Deliveries: The delivery slabs are now 3 days, 1 day and 12 hours instead of 7 days, 3 days and 1 day respectively. The rates remain the same.

Video Files: You can upload video files and have them transcribed. We support wmv, avi, flv, mpg, mp4 and mov files. The files are converted to mp3′s and then you can order transcripts.

URL Upload: Files can be uploaded by URL’s. Eg. YouTube links or podcast links.

Partial Transcripts: After ordering the transcript you can view partial transcripts. The option is in the actions menu in the transcripts page.

Order Cancellation: After the transcript order has been placed you can cancel the order and we’ll refund the applicable amount to you. The applicable amount is calculated from the transcript progress.

Tools: We have also added a slew of tools to modify/clean up the transcripts after they have delivered. The timestamps, speaker initials, blanks and all meta information can be removed. A simple find a replace tools has also been added. These options are available from the actions menu in the transcripts page. The transcript text can also be copied directly to the clipboard from as opposed to download the files.

Thank you for using Call Graph! Comments/feedback are most welcome.

Call Graph Recorder: Version 1.3.0.0

Thursday, November 5th, 2009

New Features/Enhancements

  • Ability to set the timestamp format in the file name. There are 9 presets available.
  • The toolbar and icons have been redone. Better graphics and looks.
  • The system tray icon now has a indicators for recording and Skype authorization.
  • New option in popup menu which shows the last notification message.

Bug Fixes

  • The echo/lag issue has been fixed.
  • MP3 conversion failure for files with apostrophe’s in their names has been fixed.
  • Crashes when exiting Call Graph has been fixed.
  • The flash plugin in Call Graph Browser has been updated to the latest version.

Please upgrade now. Do not forget to authorize Call Graph after the update. As always, comments and feedback is most welcome.

Simplifying Transcript Ordering Process

Tuesday, October 6th, 2009

We have made it super easy to order transcripts of your audio files. Now you do not need to create an account beforehand. Just go to our homepage, click on the upload files button and select your file and upload it. We will create a temporary account for your upload session and link the account to your PayPal email address when the payment is made. An auto generated password will be sent to your email address and which you can then use to login to your account.

If we detect that you already have an account on Call Graph then we’ll link the temporary account with the old one and move all your data there.

Sample transcripts cannot be ordered from the temporary account. You have to create an account and verify your email address and then upload the files. Sample transcripts can now be ordered from Guest Accounts. You can create an account after uploading file to the Guest account. We provide one free sample transcript. Try it out!

We have also added a detailed description of our transcription process. Have a look.

Transcription Service Changes

Monday, August 31st, 2009

Our our transcription subsytem has undergone a complete revamp. As a result there are several changes to it. The major one’s are:

We have transitioned to a complete manual process for transcription from an mixed automated and manual process. This means

  • No more screening of the files
  • Flat 0.50 per minute rate for all kinds files
  • Improvements in quality of transcripts

Transcript orders can be placed from the uploaded records page. Earlier it was from the transcript page which used to list all the screened recordings.

The limit of 60 seconds on transcripts orders has also been removed. Transcript orders can now be placed for files of any length.

Rates

Rate/min Delivery
$0.50 7 days
$0.75 3 days
$1.00 1 day