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The changelog for version 1.0.6.8 is as follows.

Changes:

A new option, pause recording was added to the popup menu. It gets enabled when a recording is in progress and can be used to temporarily pause the recording during any call. Its functionally equivalent to the pause recording on the toolbar. Thanks to Chris for suggesting this feature.

The toolbar is now displayed whenever the Call Graph system tray icon is clicked.

Upload and download progress functionality was added in this release. The percentages are now displayed on the tooltip of the Call Graph system tray icon as well as the toolbar status when its in progress.

A warning message is displayed if during exit, if a call record upload is in progress.

A bug which prevented records which had apostrophe’s in its name or path from being played was fixed. Thanks to Johnathan for reporting this issue.

Several more minor fixes and changes. Please update now.

What’s Next:

Revamp of the History UI, faster startup if you have large number of call records. Stay tuned.

Thanks for using Call Graph once again and please keep the feedback coming in.

The update we did yesterday unfortunately broke the upload functionality. It was because of the unicode changes we had done. The issue has been fixed with version 1.0.6.7. Please update if you are facing the issue.

Version 1.0.6.6 is out. Here’s a list of changes that went in.

We added support for Unicode in this release. So you can use any characters in your call record names, tags etc. It should also not complain if index.xml files have Umlaut, Cyrillic, Chinese, Japanese etc. characters in them. This was a much requested feature from our users.

A recommended transcription settings button in the configuration dialog, recordings page. This sets the parameters which we recommend if you want to get your call record transcribed by us. Thanks to Tim for suggesting this feature.

During the association process, if we detect that your firewall is preventing us from accessing the website, we show a warning now. This was preventing some of our users from completing the association process. Similarly for the ‘Check for updates’ operation.

Earlier if Call Graph was running and you tried to start it again from the start menu then we used to show a message saying ‘Another instance is running, aborting’. That has been removed now. It now brings up the toolbar of the already running process.

The toolbar was enhanced and now it has a more descriptive status bar and a button for the configuration dialog. The status bar has links to be blog for common problems that are encountered and tips on how to resolve them.

There was a bug in the ‘Run at startup’ option which prevented Call Graph from being started during computer boot up. That has been fixed now. Thanks to Mathew for pointing it out.

It also contains numerous other bug fixes.

What’s Next:

Faster startup, better history UI, tighter integration with the web service etc. Stay tuned.

As usual, feedback is welcome. Send us a mail or leave a comment if you want.

If you get this notification then your recorded conversation will be garbled and filled with breaks. Try the following steps to resolve the issue.

• Try setting the mp3 encoding parameters to 16KHz sampling rate and 64 kpbs bit rate.
• Switch to wav file encoding instead of mp3.
• Check how much CPU time is being consumed by CG when recording. If its more than 20% then close some applications on your PC and try again.

This is usually an indication of a more serious issue on your setup. Leave a comment or get in touch with us here in case you need more help.

Our weekly update of the recording client is out, version 1.0.6.5. Apart from the several bug fixes, it also contains a new feature: the recording toolbar.

This toolbar appears when a incoming/outgoing Skype call is detected and gives you ability to start/stop/pause the recording and view your call record history. It also displays the current status of recording, whether the recording is ongoing or paused or finished. The pause functionality is new in this release. During the call you can use this button to completely skip parts of the conversation from the recording.

The time when the window opens can be configured from the settings dialog. By default it shows up whenever a call is detected. In case you do not want this then check the box next to ‘Show toolbar when recording’ option.

A corresponding popup menu item also has been added. Click on it so see the toolbar at any point of time.

This is the beginning of a series of changes that we have planned to our client. Next up is ability to keep on recording beyond the call finishes. Eg. in cases when call is dropped or when are doing a redial. All of these will be implemented via this particular toolbar.

If you have some suggestion in mind then do send it across. It helps us in filling in the voids in our software.

If you face any problems with Call Graph, then the first thing that we ask you for is the log file. Here’s how to get yours.

Step 1: Right click on the Call Graph task bar icon.

The CG icon is the brown ‘C’ icon on task bar of your computer. If you cannot see it then Call Graph is not running. Please start it from the program menu.

Step 2: Choose ‘Configuration’ from the popup menu. The following dialog box will come up.

Step 3: Click on the ‘Open log file’ link.

A notepad will open up with all the contents of the log file. Copy and paste everything on the mail.

Thats it. Please dont hesitate to contact us if you face any issue.