Scribie.com

If CallGraph Browser fails to start or if you get an error message similar to the following

Error: Platform 5.0 is not compatible with minversion> =1.8 maxversion<= 2.0


Then please download and install the following setup to fix it.

http://scribie.com/download?f=CallGraphBrowserSetup.exe

After the install finishes, please restart CallGraph. To restart CallGraph, please right click on the CallGraph System Tray icon and choose Exit from the popup menu.

Please note that CallGraph will still work fine without the CallGraph Browser. Skype calls will still be recorded and saved in your PC’s My Documents\My Call Graphs folder (or wherever you have set it to). The CallGraph Browser is User Interface which allows you to manage your recorded calls. It is a Mozilla XULRunner application and depends on the XUL runtime. If you update Firefox or uninstall it CallGraph Browser might stop working.

Here’s the list of know issues for CallGraph Skype Recorder version 1.3.0.0.

• If back to back calls are made/received from Skype then the second call may not be correctly recorded. The recording file for the second call does not contain the audio the second call, but the first call. This happens only in few cases. To prevent this from happening please ensure that there is at least 30 second gap between the end of the first call and start of the second.

We have been chasing this issue but have not been able to reproduce it at our end. If you have faced it, then it will be a big help if you can enable logging from configuration -> general tab, reproduce the issue and send us the log file. Thanks!

We will keep on adding to this list as we discover issues. Please report any issues you face with CallGraph Skype recorder to support@scribie.com. Thanks in advance.