2017 Scribie Policy Announcement

2017 Transcription Policy Changes

Thank you for choosing Scribie for your transcription needs. We have a few important policy updates for 2017. These changes come into effect from Jan 1st, 2017.

It is important to note that a majority of our customers will not be adversely affected by these changes. It will improve our operational efficiency and enable us to serve you better.

Over the past 12-months, we have experienced incredible growth—for a small unfunded startup, this is no easy feat and we are very grateful to all our customers for that. We believe that the reason for such unprecedented growth is our core philosophy we hold dear and fast.

This fundamental philosophy is simple:

  • We will never compromise on the quality of the transcripts, irrespective of the difficulty level.
  • We will always compensate our transcribers fairly for their time and effort.

 Changes

  • Flex 5 is now called Budget, 1 Day is now Regular, Express is Rush.
  • Pricing for Regular and Rush has been increased.
  • Turnaround for Budget is 5 days instead of 3-5 days. Similarly, turnaround for Regular is 36 hours instead of 24-36 hours and Rush is 12 hours instead of 8-12 hours.
  • Bulk discounts have been withdrawn.

The new rate chart is the following

Service Type
Budget
Regular
Rush
Transcription Rate, per minute of audio 
$0.75
$1.50
$3.00
Turnaround Time
5 days
36 hours
12 hours


Budget
: Our most affordable price point will stay the same but in order to manage expectations the delivery date has been simplified to 5 days. However, it is important to note we will do everything possible to deliver as early as possible. We would rather exceed our customer’s expectations, rather than merely meet them. This was called Flex 5 earlier, with a turnaround time of 3-5 days. 

Regular: Scribie has nominally increased the price for orders to be delivered in 36 hours.  This allows us to compensate transcribers for working after hours and overtime to ensure your files are delivered with the highest quality and accuracy within 36 hours. Once again, we will try our hardest to beat the delivery expectation without sacrificing quality and accuracy. This was called 1 Day earlier with a turnaround time of 24-36 hours.

Rush: Scribie has adjusted the price for orders to be delivered in 12 hours.  Again, this ensures our transcribers are paid appropriately for their time and effort while guaranteeing your files are delivered with the highest quality and accuracy within 12 hours. And just like our other services, our goal will be to beat these delivery expectations. This was called Express earlier, with a turnaround time of 8-12 hours.

Bulk Discounts: Scribie will no longer discount bulk orders. In the spirit of authenticity, we are creating an even playing field for all our customers.