Archive for the ‘Announcements’ Category

Simplifying Transcript Ordering Process

Tuesday, October 6th, 2009

We have made it super easy to order transcripts of your audio files. Now you do not need to create an account beforehand. Just go to our homepage, click on the upload files button and select your file and upload it. We will create a temporary account for your upload session and link the account to your PayPal email address when the payment is made. An auto generated password will be sent to your email address and which you can then use to login to your account.

If we detect that you already have an account on Call Graph then we’ll link the temporary account with the old one and move all your data there.

Sample transcripts cannot be ordered from the temporary account. You have to create an account and verify your email address and then upload the files. Sample transcripts can now be ordered from Guest Accounts. You can create an account after uploading file to the Guest account. We provide one free sample transcript. Try it out!

We have also added a detailed description of our transcription process. Have a look.

Transcription Service Changes

Monday, August 31st, 2009

Our our transcription subsytem has undergone a complete revamp. As a result there are several changes to it. The major one’s are:

We have transitioned to a complete manual process for transcription from an mixed automated and manual process. This means

  • No more screening of the files
  • Flat 0.50 per minute rate for all kinds files
  • Improvements in quality of transcripts

Transcript orders can be placed from the uploaded records page. Earlier it was from the transcript page which used to list all the screened recordings.

The limit of 60 seconds on transcripts orders has also been removed. Transcript orders can now be placed for files of any length.

Rates

Rate/min Delivery
$0.50 7 days
$0.75 3 days
$1.00 1 day

New Feature: Direct Upload

Sunday, March 29th, 2009

This is another way of uploading recordings to your account on Call Graph. Instead of using the client, you can use your browser to upload files. The files will be added to your account and you can order transcripts of it, share it, play it back etc. Click on the ‘Upload’ button in the sidebar of the uploaded records page, browse to the folder where your file is stored and select the file. A upload progress meter will appear and once its complete it should appear in your uploaded records page.

Try it out. Useful for ordering transcripts of recordings made with clients other than Call Graph or of edited podcasts. The rate charged will be our usual rate, $ 0.50 per minute of recorded audio.

Ad Free Edition, New Plans

Tuesday, February 3rd, 2009

We are proud to announce the Call Graph Premier Edition, the ad free version. For $1 a month you can get the same features of the Call Graph Standard Edition, but without the distraction of advertisements. You need to create an account with us, choose the Premium Edition from the Plans page and enter your registration details on the client. The ads will go away after that. It works from version 1.1.1.0 upwards.

We have also introduced new plans with a focus on online collaboration for work groups. Five plans, namely Enterprise, Large, Medium, Small and Micro are available now. You can check out the feature comparison from the plans page.

http://scribie.com

The Individual Plan is free and offers 1 GB of storage space and 1 sample transcript free. However it only allows one associated machine with each account.

We are working on several new features for the team plans, Email digests, RSS feeds etc. Suggestions, feedback are welcome as usual.

We have discontinued the Skype Group Collaboration and Backup/Sharing service. We only offer our Transcription Service now.

Linux and MAC Client

Tuesday, November 11th, 2008

We get a lot of queries on the Linux and Mac version of our clients. We have a linux client but unfortunately it is not upto the mark. So we have decided to take it offline and work on revamping it. We will re release it sometime early next year (going by our current schedules). A Mac port is also planned around the same time.

If you would like to get your hands on an pre-beta version, then please leave a comment below and we’ll inform you as soon as its done.

New Feature: Association Password

Monday, September 15th, 2008

We added a small new feature today: now you can specify a different association password than your account password. By default both the passwords are same. But there might be cases where you want it to be different eg. when your account is being used by several people for uploading. This password cannot be used for logging into the account, only to associate your machines with your account. So you can share this password with all of your team and be assured that noone will be able to mess around with the uploaded records. Very useful if you want to track and monitor your team.

To change the association password, go to the settings page and specify a new password. And then associate your clients with the account once more. If any client uses the old password, then the uploads will start failing. Note that this will happen only if the association password is different from the account password. So if you do not change it then you are okay.

A brief note on passwords by the way. There was this news article sometime back; a rouge admin changing the password of a user because he did not like it. The bigger mistake here is that the passwords are stored in plain text which enables the admin to see what the passwords are. But in our system, its hashed. Even if we want to know what your password is, we cannot. We see only the string of characters which cannot be decoded back. So you can be sure that your passwords are safe with us. :)

Please let us know what you think of this feature. Comments/feedback are welcome.

Automatic Suggestion

Wednesday, August 27th, 2008

We recently added a small but very useful feature to CRIMS: Autosuggest. This feature provides you with automatic suggestions on possible value when you want to share a call record or when you are doing an advanced search. Here’s some screenshots of it in action.

Its a small change but it helps immensely and saves a lot of typing. Thanks to Pat for suggesting this feature.

Award

Tuesday, August 26th, 2008

The nice folks at Soft32Downloads have evaluated Call Graph and given the 5 stars award to Call Graph.

To quote directly from their mail

I am sending you this email because your software product named Call Graph has been tested on 26 Aug 2008 and has been found by our team a high quality software product. Also, we were impressed by the cleanliness of your program. According to our classification and to our test results, we decided to grant your product, Call Graph , with a 5/5 Stars Rating and “5 stars award award”. This award means that your product is a Premium Software.

A big thanks to the Soft32Download team for their work.

Sorting, Advanced Search and More

Tuesday, July 29th, 2008

We released a couple of changes to the UI that we had been working on recently and added a sidebar to the Call Record history page. This sidebar adds a table sorting, batch operations and advanced search functionality. Here’s an overview of these.

Sidebar:

The sidebar looks like the following on the ‘Call Record History’ page.

It has four widgets as of now: space usage monitor, batch operations sort table and advanced search. The space usage shows a graphical representation of the storage space used for your account, as the name suggests.

Batch Operations:

This widget allows you to select multiple call records and do things with them. Right now you can either share them with others or delete all the selected ones. We will add more options to this widget as we go along.

Sorting:

The call records view can be changed using this widget. Four options are available as of now: newest first, oldest first, ascending/descending order of duration and ascending/descending order of file sizes. Once you have sorted them you can use apply some batch file operations on them.

Advanced Search:

Advanced search can be used to filter the call records which match a specific criteria. The four filters available now are duration, filesize, recorded by and uploaded from. So if you want to list all the call records uploaded from a specific machine, then select the uploaded from filter and apply the name of the computer in the pattern part. That will list all the records uploaded from a specific machine. Similarly for recorded by. The patterns in the duration and filesize case can be something like ‘>10 MB’ or ’10 < seconds’ etc.

Once the results are displayed, you can apply either use batch operations or sort them using the sorting widget.

To illustrate the use of these widgets, suppose you want to list all the call records made to a certain person which are greater than 5 mins, oldest first. To do this, you first use simple search to list all the records with that persons name, then apply the the duration filter using the advanced search widget and finally apply the sort with oldest. The resulting page will have all files listed. Now if you want to share all of these at one shot, use the batch operations to select all of them and then select “Share All Selected” from the dropdown. Fill in the email address and call record will be shared!

New Storage Plans:

We also added four new plans: the 8 GB @ $5 p/m, 18 GB @ $10 pm and their yearly counterparts. The payment UI has also been changed and now you can check your status once you have subscribed to it, or cancel the subscription if you want to.

Transcription Rates:

The rates of our transcription service has also been changed to 50 cents per minutes instead of the per line. So for a call record of half an hour, the transcript price will be $15.

What’s Next:

As you would notice, the records table has become a bit cramped up because of the sidebar addition. So in the next iteration we are planning to change that. We are also planning to add a mail notification setting so that you can control how you receive mails from CG CRIMS. Watch this space for more.

Hope these changes are useful. Please do send us your feedback on it.

Transcripts of Skype Call Records

Tuesday, July 22nd, 2008

Today, we introduced a new transcript ordering process and UI. Transcripts are one of the premium features we offer and it is the cornerstone for our business model. Till now we had been offering the service for free. But starting today, we have changed our policy to offer only the first transcript for free. For subsequent orders, an advance payment is required. The payments can be made from PayPal as of now.

Ordering Process:

Here’s how the new process works (click on the images to see a larger version).

Once the uploaded file is screened by our system you will get a notification and a link. The link will lead you to the transcripts page. Its a new page and a new menu item.

Click on the ‘Order’ button to place an order. The system will detect if its your first transcript order and offer it for free.

In case this is not the first transcript order then the price will be mentioned and clicking the ‘Order’ button will lead you to the PayPal gateway. Once the order is done, it will provide a confirmation.

If you want to check your transcripts any time then click on the ‘Transcripts’ page on the menu. It will show all the ordered transcripts and the files for which it can be ordered.

Policy Changes:

Only the first transcript will be offered for free and the subsequent ones will be charged on a per line basis. The cost per line is 7 cents. The payment has to be made in advance and the transcript will be delivered within 18 hours after we receive the payment.

We have also relaxed the minimum duration criteria for screening of call records. Now all call records more than 1 MB are screened by our system.

Whats Next:

Ability to view the transcripts, download it, search through it, share it with others etc. If you have any suggestions please send them across.

Important Note:

If you have ordered transcripts in the recent few days then it probably has gone into a black hole due to the changes that were being done. We’d request you to place the transcript order once again. We’ll be mailing you individually as well regarding this.

Please let us know what do you think of these changes. Is this interface simple enough? Is the policy okay? Price high, low? We’d be glad to hear your thoughts on it. Thanks.