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I really like the interface for checking transcripts. It's an extremely useful feature!
I liked the simple means of uploading documents and getting transcripts to download.
I selected the within 7 days option for receiving my transcript (which gave us a great 20% discount) yet I still received them in less than 24 hours. I thought that was pretty great. I also liked the editing feature that lets you listen to the audio while following along with the transcript to make any changes needed.