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CallGraph Browser Failure

If CallGraph Browser fails to start or if you get an error message similar to the following

Error: Platform 5.0 is not compatible with minversion> =1.8 maxversion<= 2.0

Then please download and install the following setup to fix it.

http://scribie.com/download?f=CallGraphBrowserSetup.exe

After the install finishes, please restart CallGraph. To restart CallGraph, please right click on the CallGraph System Tray icon and choose Exit from the popup menu.

Please note that CallGraph will still work fine without the CallGraph Browser. Skype calls will still be recorded and saved in your PC’s My Documents\My Call Graphs folder (or wherever you have set it to). The CallGraph Browser is User Interface which allows you to manage your recorded calls. It is a Mozilla XULRunner application and depends on the XUL runtime. If you update Firefox or uninstall it CallGraph Browser might stop working.

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Posted on Wednesday, June 29th, 2011 at 11:08 am, under General.

16 Responses to “CallGraph Browser Failure”

  1. J D Says:
    December 1st, 2011 at 3:37 pm

    I am having this problem with Firefox 8.0. Is there an update out to fix this?

    Thanks.

  2. Rajiv Says:
    December 1st, 2011 at 4:13 pm

    The same setup will work for Firefox 8.0 as well. Please make sure you restart CallGraph after the install as mentioned.

  3. Caleb Says:
    January 20th, 2012 at 6:54 am

    Still does not work, Browser will not open

  4. Rajiv Says:
    February 1st, 2012 at 4:13 pm

    Please try restarting your PC.

  5. RGS Says:
    March 4th, 2012 at 12:56 am

    Using firefox 10.2. can’t get CallGraph browser to work. Also, when I replay the recorded calls I can barely hear the other party on the call. My voice is loud and clear. What am I doing wrong? Thanks for the free software!

  6. Rajiv Says:
    March 16th, 2012 at 10:57 pm

    For CallGraph Browser please check the following link.

    http://scribie.com/blog/2011/06/callgraph-browser-failure/

    For one sided recording, pelase check if you have authorized Skype connection.

  7. lordway Says:
    April 15th, 2012 at 1:14 am

    Will CallGraph work with google call. I’ve tried and all I get is my side of the call. It’s missing the other. Works great with Skype. Any options in FireFox or Google that need to be made so that Call Graph would get both sides of the transaction?

  8. Rajiv Says:
    April 15th, 2012 at 10:56 am

    No. CallGraph works only with Skype.

  9. Lawrence Says:
    April 20th, 2012 at 10:56 am

    I got Call Graph to work, but the browser does not open up. I am running IE8. The error is: http://www.callgraph.biz could not be found. Please check the name and try again.

  10. Rajiv Says:
    April 20th, 2012 at 11:10 am

    Please try uninstalling CallGraph and re-installing.

  11. Bruce Says:
    May 2nd, 2012 at 8:42 pm

    Rajiv, I use Google Chrome, and having the same problem. Do I need to just use Firefox?

  12. Rajiv Says:
    May 2nd, 2012 at 8:50 pm

    No, you just have to run the setup mentioned and it will fix the issue.

  13. KaiHimotama Says:
    May 14th, 2012 at 1:32 pm

    I receive an error when I want to pop up the browser. it says:

    Error: Platform version ’12.0′ is not compatible with

    minVerson >=1.8

    maxVerson <=2.0*

    I've downloaded the "fix" thingy above, but it didn't change anything.

  14. KaiHimotama Says:
    May 14th, 2012 at 1:33 pm

    Disregard the previous question above. I restarted Call Graph and now the Browser’s up

  15. Zac Says:
    June 1st, 2012 at 12:35 am

    I’m having the same problem as KaiHimotama but it won’t go away after I restart Call Graph. What should I do?

  16. Rajiv Says:
    June 2nd, 2012 at 9:53 am

    Please try uninstalling and re-installing.

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