1) Upload your files files 2) Click on 'Order Transcript' button 3) Pay via Credit Card or PayPal.
How can I order transcripts?
How much do the transcripts cost?
For a 1 hour file it will cost $45.00 for a 5 Days turn around. Please use the cost calculator for the exact amount.
What payment options are available?
We support all major credit cards and PayPal.
Can you bill me via an invoice to be paid later?
Unfortunately we can't. We require all payments to be made in advance currently.
What formats are the transcript files provided?
The transcript files are provided in Microsoft Word (.doc), OpenDocument Text (.odt) and Adobe PDF (.pdf) and plain text (.txt) formats.
Are the speakers tracked in the transcript?
Yes. We mark each speaker with their initials (if names are provided/available) or as Speaker 1, Speaker 2, Speaker 3 etc., and provide an option to enable/disable it.
How accurate are the transcripts?
Around 98 to 100%. The accuracy may be lower for difficult files (eg. with background noise, non-native accent speakers, etc.).
How are the transcripts prepared? What is your process?
Transcripts are prepared manually by our certified freelance transcribers.
Can you add support for my file type X?
What is a good free tool to convert the files?
We recommend Audacity. Its a free open source program and has a wide support for different file types.
Which languages are supported for transcription?
English only currently; both native and non-native speakers.
Can you offer me a discount of only part of the file is in English?
No, since we still have to pay our transcribers for the full duration of the file. However you can edit out the Non-English parts and save on the cost.
Can you assure confidentiality?
Yes, our transcribers are professionals and bound by our terms of service. We also take a number of measures to ensure that your data remains secure. We absolutely do not sell or share your data with any third parties.
Can you sign my specific confidentiality agreement?
Absolutely. Please send the document to firstname.lastname@example.org.
Are the turnaround time in calendar days or working days?
What are your business days?
Our transcribers work 24x7. Live chat, phone and email support is available on the weekdays and only email support is available on the weekends.