Why are additional charges levied on some files?
Our base rates apply only to clean files with American speakers. We charge more for other files.
What is the additional charge rate?
It varies from $0.50/minute to $2.00/minute of audio, depending upon the number of issues identified.
What is the additional charge for?
To compensate our transcribers adequately for the additional time and effort required.
Why do difficult files require more time and effort?
Since the unclear parts have to be played over and over again to correctly identify what is being spoken.
How do you check for audio issues?
Our transcribers play random segments of the file and report. A statistically significant number of reports are considered to avoid any bias.
What are the different types of audio issues?
- Ambient Noise (eg. hiss, line noise, static)
- Noisy Environment (eg. street, bar, restaurant or other loud noises in background)
- Distant Speakers (eg. faint, distant voices)
- Accented Speakers (eg. British, Australian, Indian, Hispanic, any other non-American)
- Audio Breaks (eg. bad phone line, audio gaps)
- Disturbances (eg. loud typing sounds, rustling, wind howling, breathing sounds)
- Distortion (eg. volume distortion, shrill voices, clipping)
- Unclear Speakers (eg. muttering, volume variation, frequent overlaps)
- Echo (eg. reverberation, same voice can be heard twice)
- Quality (eg. low sampling/bit rate, bad conference line, recorded off speakers)
- Diction (eg. slurring, rapid speaking, unnatural pronunciation)
- Muffled (eg. hidden or obstructed microphone, vintage tapes)
Are the reports vetted by anyone?
Yes, our adminstrators check the reports.
What happens if I disagree with your assessment?
We will offer a full refund, no questions asked.
Why do you charge extra for accents?
Most our transcribers are comfortable only with American accents. Proficiency in other accents is a highly valuable skill and those transcribers typically charge higher.
Why do you charge extra even for mild accents?
We do not consider the mild-ness of the accent during screening, just accents.
How come I can hear it fine whereas your transcribers are having difficulty?
We look for various issues in the audio file, and not just the clarity of the speakers. The presence of any of the issues can trigger the additional charge.
Is the additional charge automatic?
No. Charges have to explicitly approved for us to continue working on the file.
Can I get refund instead?
Yes, we offer full refund, no questions asked.
How can I avoid these additional charges?
Record the audio/video in the best possible quality so that our transcribers do not have any reason to complain. Please check the Recording Guide
for our recommendations.
Why do you charge more for audio issues?
We have found that compensating our transcribers for the difficulty level is the most efficient way to ensure high accuracy.
Why weren't similar files charged additional before?
Our transcribers do not find it similar. Also we introduced this policy in Jan 2016. Before we used to delay files with audio issues. Now we delay as well as charge extra. We also reduced our transcription rates around the same time.
Why is the more time required?
So that we can go over the transcript multiple times in order to ensure maximum accuracy. However, the draft transcript is available within a day.
Why do you charge by the difficulty level?
We believe in compensating our transcribers for the additional time and effort.
Why shouldn't I go to your competitor service since they don't charge by the difficulty level?
Since we pay our transcribers by the difficulty level, the accuracy will be higher compared to other services.
Can you just do the best and not charge extra?
Our best effort transcript is the draft transcript we provide within 1 day. However, since we grade our transcribers by the mistakes, we have to eventually correct them. Otherwise it is unfair to them and harmful to our system.
Can I just pay the additional charge upfront?
No, we can only charge the correct amount after our transcribers have screened it and we know all the issues.
Can I pay together for all my flagged files?
Yes, the combined invoice can be found in the sidebar of the uploaded files
Why was this policy instituted?
To offer the lowest transcription rates to customers. The majority of our customers are unaffected by this policy.