Introduction
Scribie Technologies, Inc. ("Scribie," "we," "our," or "us") is committed to safeguarding your privacy and ensuring the responsible handling of personal information. This Privacy Policy explains how Scribie collects, uses, stores, discloses, and protects personal information when you access or use our transcription, captioning, summarization, artificial intelligence-assisted processing, APIs, enterprise interfaces, websites, or any related offerings (collectively, the "services").
By using the services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you are using the services on behalf of a company or other legal entity, you represent that you are authorized to bind such entity, and references to "you" or "your" shall be interpreted accordingly.
If you do not agree with any part of this Privacy Policy, you must not use the services. Scribie may revise or update this Privacy Policy periodically. Material changes will be communicated in accordance with applicable law. Your continued use of the services constitutes acceptance of the updated Privacy Policy.
Definitions
For purposes of this Privacy Policy, the following definitions apply:
- "Account Information" means information provided when creating or modifying an account, including your name, email address, password, and preferences.
- "Applicable Privacy Laws" means all privacy and data protection laws applicable to the processing of personal data, including the General Data Protection Regulation (GDPR) and the California Privacy Rights Act (CPRA).
- "Customer Content" means audio, video, text, or other materials uploaded or submitted by you to the services for processing.
- "Service Output" means transcripts, captions, summaries, formatted text, or other outputs generated from Customer Content.
- "Personal Information" means any information relating to an identified or identifiable natural person.
- "Sub-processors" means third-party service providers engaged by Scribie to support hosting, storage, analytics, communication, or other operational functions.
- "DPA" means Scribie's Data Processing Addendum governing Scribie's processing of Customer Content on your behalf.
Eligibility and Account Security
Scribie's services are intended for individuals who are at least eighteen (18) years of age. Scribie does not knowingly collect Personal Information from individuals under the age of 18, and any such information identified will be deleted promptly.
You are responsible for maintaining the confidentiality of your Account credentials and must ensure that your Personal Information associated with the Account remains accurate and up to date. Any unauthorized access to your Account may result in the unauthorized processing of your Personal Information. If you suspect any unauthorized access or other security breach, you must notify Scribie immediately.
Scribie may refuse registration, close Accounts, or reclaim usernames where necessary to comply with Applicable Privacy Laws, respond to fraudulent or abusive activity, or protect the security and integrity of Personal Information processed through the services.
Scope
This Privacy Policy applies to Personal Information collected by Scribie when you create or manage an account, upload Customer Content, interact with our website, access our APIs, communicate with support, or otherwise use the services.
This Privacy Policy does not apply to third-party websites, integrations, or services that are not controlled by Scribie. Scribie is not responsible for the privacy practices of third parties.
Data Controller and Processor Roles
Scribie acts as a data controller when it collects and uses Personal Information for account administration, billing, customer support, marketing, or website analytics.
Scribie acts as a data processor when handling Personal Information contained within Customer Content and Service Output at your direction. Such processing is governed exclusively by the DPA and occurs solely to provide the services.
If you use the services under an enterprise account, your organization may act as the primary data controller for your user information.
Information Collection
Scribie collects Personal Information when you create an account, upload Customer Content, enter payment details, configure enterprise settings, or contact our support team. This includes Account Information, billing information, Customer Content, Service Output, preferences, and correspondence.
When you access the services, Scribie automatically collects technical data such as:
- IP address, browser type, and device identifiers
- Session data, timestamps, and activity logs
- Authentication tokens
- Browsing behavior on our website or services and referring URLs
- Cookies and analytics data
We may receive information from enterprise customers, identity providers offering single sign-on, integration partners, and authentication platforms.
Personal Information Usage
Scribie uses Personal Information to operate, maintain, and provide the services, including processing Customer Content, generating Service Output, authenticating users, administering accounts, conducting security monitoring, and preventing fraud.
Personal Information may be used for billing, identity verification, authentication, service improvement, and customer support.
We use Account Information to communicate with you regarding technical issues, administrative matters, and service announcements. Wherever required by law, we obtain consent before sending marketing communications.
We may use aggregated or de-identified data for analytics, product development, improving transcription accuracy, enhancing system performance, and conducting internal research.
We process Personal Information to comply with legal and regulatory obligations, respond to lawful requests, and enforce our Terms of Services.
Where Scribie processes Personal Data on behalf of customers in a processor or service-provider capacity, such processing is governed by Scribie's Data Processing Addendum. The DPA sets out Scribie's obligations regarding confidentiality, security measures, subprocessors, and international data transfers.
Where the GDPR applies, Scribie processes Personal Information on one or more of the following lawful bases:
- Performance of a contract, including the provision of the services
- Legitimate interests, including service improvement, security monitoring, fraud prevention, and analytics
- Compliance with legal obligations
- Consent, where required for specific activities such as marketing or AI training
Scribie does not engage in automated decision-making that produces legal or similarly significant effects on individuals within the meaning of Article 22 of the GDPR.
AI Model Training and Human Review
Scribie may use Customer Content and Service Output solely for internal model training, system improvement, quality assurance, and research purposes, provided that such use is limited to what is reasonably necessary to improve the services and is carried out in accordance with Scribie's Privacy Policy, Data Processing Addendum (where applicable), and Applicable Privacy Laws. Scribie shall not use Customer Content or Service Output for external commercialization, resale, or third-party training purposes.
You may opt out of the use of Customer Content and Service Output for internal model training at any time by submitting a written request to privacy@scribie.com. Upon receipt of such request, Scribie will promptly cease using your Customer Content and Service Output for model training on a going-forward basis. Opting out will not affect your access to or use of the services.
For clarity, Scribie shall not use Customer Content or Personal Information to train or improve third-party models or general-purpose models offered outside the services, except where you have expressly agreed otherwise in writing.
Where human review is enabled as part of the services, you acknowledge and agree that Customer Content may be accessed by carefully vetted human reviewers solely for quality assurance, annotation, labelling, or internal improvement purposes. All such access is subject to strict confidentiality obligations, role-based access controls, and SOC 2-aligned technical and organizational security measures.
You may opt out of human review at any time by notifying Scribie at privacy@scribie.com. Upon opt-out, Scribie will restrict processing to automated workflows only, where technically feasible, without affecting your continued access to the services.
Service Availability, Changes, and Data Processing Impact
Scribie uses commercially reasonable measures to ensure the availability and reliability of the services. However, maintenance activities, upgrades, and emergency repairs may temporarily affect the availability of systems that process Personal Information.
Unless expressly agreed under an enterprise agreement or data processing addendum, Scribie does not guarantee any specific uptime, data accessibility period, response time, or support level for Personal Information processing activities.
Scribie may introduce, modify, or discontinue features that involve the processing of Personal Information. Where such changes materially affect how Scribie processes Personal Information, Scribie will update this Privacy Policy and, where required by law, provide notice or obtain renewed consent.
Feedback, suggestions, or improvement ideas that you provide to Scribie may be used to improve our systems and processing practices. Such submissions do not create any rights for you, and Scribie may incorporate them into its services or privacy practices at its discretion.
Cookies
Scribie uses cookies, web beacons, and tracking technologies to support essential functionality, authenticate sessions, analyze usage, remember preferences, and deliver relevant marketing where permitted by law.
You may disable certain cookies through browser settings or opt-out mechanisms. Additional details are provided in our Cookie Policy.
Personal Information Dissemination
Scribie engages third-party Sub-processors to support hosting, storage, analytics, communication, customer support, and payment processing. Such providers access Personal Information only as necessary to perform contracted services.
If you access the services under an enterprise plan, your organization's administrators may access your account information, Service Output, usage logs, and configuration data.
Scribie may disclose Personal Information where required to comply with legal obligations, respond to law enforcement requests, prevent harm, or protect the rights and safety of Scribie and its users.
Scribie does not sell, rent, or share your personal information with third parties for their own marketing or independent commercial purposes.
Scribie does not store, process, or retain full payment card numbers, CVV codes, or sensitive authentication data on its systems. Payment transactions are processed by third-party payment service providers, and Scribie receives only limited transaction-related information necessary for billing, reconciliation, and fraud prevention. Such payment service providers are responsible for maintaining compliance with applicable payment security standards.
Intellectual Property Complaints and Personal Information
Scribie respects intellectual property rights and processes Personal Information associated with IP-related complaints in accordance with this Privacy Policy. If you submit a copyright or trademark complaint, Scribie may collect and process Personal Information such as your name, contact information, and statements you submit as part of the complaint process.
If you believe that any content processed or stored through Scribie's services infringes your intellectual property rights, you may notify Scribie by providing a written request containing:
- Identification of the copyrighted work or other IP rights claimed to have been infringed
- Identification of the allegedly infringing material sufficient for Scribie to locate the content
- Your contact information
- A statement that you have a good-faith belief that the disputed use is not authorized
- A declaration, made under penalty of perjury, that the information you provide is accurate and that you are authorized to act on behalf of the rights owner
In order to process, assess, and respond to IP complaints, Scribie may share relevant Personal Information with legal advisors, affected users, or governmental authorities where required by law. Scribie may remove or disable access to content alleged to infringe intellectual property rights and may take action regarding repeat offenders in accordance with Applicable Laws.
International Transfers
Scribie may transfer Personal Information to jurisdictions where Scribie or its Sub-processors operate. Where required, Scribie uses Standard Contractual Clauses (SCCs), adequacy decisions, or other lawful mechanisms to safeguard such transfers.
You acknowledge that data stored outside your jurisdiction may be subject to the laws of the relevant region. Scribie ensures appropriate safeguards to maintain an equivalent level of protection.
Data Security
All Scribie employees, contractors, and authorized reviewers with access to Personal Information or Customer Content are bound by written confidentiality obligations, including NDAs, and access is strictly limited to a need-to-know basis.
Scribie implements SOC2-aligned technical and organizational measures designed to protect Personal Information, including encryption in transit and at rest, multi-factor authentication, access controls, secure development practices, and continuous monitoring.
While Scribie strives to maintain robust security, no method of electronic storage or transmission is entirely secure, and Scribie cannot guarantee absolute protection.
Where required by law, Scribie will notify you without undue delay of a confirmed security incident affecting Personal Information and will take reasonable steps to mitigate its impact.
Data Retention
Scribie retains Personal Information only as long as necessary to provide the services, comply with legal obligations, enforce agreements, resolve disputes, or maintain security records.
You may request deletion of Customer Content or Account Information at any time, subject to applicable legal or contractual retention requirements. Scribie will honor such requests in accordance with the DPA and Applicable Privacy Laws.
Governing Law and Privacy Related Dispute Resolution
This Privacy Policy and any dispute, controversy, or claim arising out of or relating to the collection, use, disclosure, or handling of Personal Information ("Privacy Dispute") shall be governed by the laws of the State of California, without regard to its conflict-of-laws principles.
Except as expressly stated below, any Privacy Dispute between you and Scribie shall be resolved exclusively through final and binding arbitration on an individual basis. By continuing to use the services, you acknowledge and agree that you and Scribie are waiving the right to a jury trial and waiving the right to participate in a class action with respect to any Privacy Dispute.
Nothing in this section restricts your rights under the GDPR or CPRA, including your right to lodge a complaint with a supervisory authority or seek judicial remedies. However, you agree to first notify Scribie of the Privacy Dispute and engage in good-faith efforts to resolve the matter informally before pursuing arbitration or other remedies. The complaining party must provide written notice, and the parties shall engage in good-faith negotiations for at least thirty (30) days. If the Privacy Dispute is not resolved within this period, either party may initiate arbitration.
Arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules and the AAA Supplementary Rules for Consumer-Related Disputes where applicable. A single, neutral arbitrator shall be appointed in accordance with those rules.
Unless otherwise agreed, arbitration shall take place in San Francisco, California. If arbitration is conducted solely on written submissions or telephonic appearances, the arbitrator may determine the location.
Arbitrator's Authority: The arbitrator shall have exclusive authority to: determine the arbitrability and scope of any Privacy Dispute; resolve all procedural and substantive issues; award any remedies permitted under applicable law; and issue a written decision stating essential findings and conclusions.
The arbitrator shall not preside over or consolidate claims involving multiple individuals, nor conduct any class, collective, or representative proceeding.
Each party shall bear its own arbitration costs and attorneys' fees, except as otherwise required by Applicable Laws or AAA Rules. The arbitrator may award costs or fees only as permitted by law.
Either party may bring an individual action: in small claims court, if eligible; seeking injunctive or equitable relief relating to actual or threatened violations of intellectual property rights or Personal Information misuse; or to enforce or challenge an arbitration award.
Class Action Waiver: To the maximum extent permitted by law, you and Scribie agree that any privacy dispute shall be resolved only on an individual basis. You and Scribie expressly waive any right to: participate in a class, collective, consolidated, or representative action; pursue a Privacy Dispute in a joint, aggregated, or combined manner; or have any Privacy Dispute arbitrated jointly with another person's claim. If any portion of this Class Action Waiver is found unenforceable with respect to a particular Privacy Dispute, then the arbitration agreement shall be null and void solely with respect to that Privacy Dispute.
Opt-Out: You may opt out of the arbitration and class action waiver provisions applicable to this Privacy Policy by sending written notice to Scribie within thirty (30) days of first using the services after the effective date of this Privacy Policy. Your notice must: include your full name and email associated with your Account; clearly state that you are opting out of arbitration for Privacy Disputes; and be sent to the address or email specified in the "Contact Information" section. Opting out will not affect your other rights or obligations under this Privacy Policy.
This dispute resolution provision, including its arbitration agreement and Class Action Waiver, shall survive termination of your Account, termination of the services, and any cessation of your use of the services.
Customer Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or object to the processing of your Personal Information, the right to data portability, and the right to withdraw consent. You may submit requests to support@scribie.com.
Scribie will respond to verified requests within the timelines required by Applicable Privacy Laws.
You may opt out of marketing communications at any time by using unsubscribe instructions included in such communications.
Scribie does not engage in automated decision-making that has legal or similarly significant effects on individuals.
Third-Party Links
The services may contain links to third-party websites or tools not controlled by Scribie. We are not responsible for the privacy practices or content of such third parties.
Force Majeure
Neither party shall be liable for any delay or failure in performance under these Terms to the extent such delay or failure is caused by events or circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemics, war, terrorism, civil unrest, labor disputes, power outages, failures of telecommunications or internet services, governmental actions, or any other event commonly recognized as a force majeure event.
If a force majeure event continues for more than thirty (30) days, either party may terminate the affected services upon written notice to the other without liability.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Scribie Technologies, Inc.
2261 Market Street, #22612, San Francisco, CA 94114, United States
Email: support@scribie.com
Website: Contact Us