Scribie.com

Brief

• $0.99 per minute of audio
• Fixed price, no hidden costs or extra charges.
• Delivered in 1 day, all orders placed before 2:30 PM EST (US)
• 10% discount on bulk orders and Flexible Delivery option
• Manually transcribed by our certified freelance transcribers
• Delivery limit of 10 hours per week, 2 hours per day (approx), for bulk orders
• Hassle free, easy-to-use service for Academics, Journalists, Writers, Researchers

Detail

Our online transcription service makes it easy for you to get high quality transcripts of your audio files. You just have to upload your files, pay for the duration of audio and download the transcript(s) after 1 day. We provide the transcripts as Microsoft Word, OpenOffice.org Text, Adobe PDF and plain text files and have various formatting options available. The transcripts are prepared manually by our certified transcribers. We have a robust transcription process where each file is split up into parts and distributed to the transcribers. The individual parts are first transcribed, then reviewed and finally collated to produce the final transcript. The final transcript is proofread once again, quality checked and delivered. The transcript is time-coded and speakers are tracked with names (view sample).

We have expertise in interview transcription, webinar transcription, podcast transcription, sermon transcription, group discussion transcription, lecture transcription and video transcription. We provide general transcription services as well as specialized transcription services for academic transcription, medical transcription, legal transcription and business transcription.

We guarantee accuracy in the range of 98-100%. Our transcription process has been designed to produce the best quality transcript for the least amount of effort. You can also check the Work-In-Progress transcript and even order a free re-review after delivery if the transcript quality is not satisfactory.

With Scribie.com you don't have to worry about hidden costs or extra charges. We charge per minute of audio and not the amount of time spent working on the file. Therefore the cost of transcript is fixed. For difficult files, instead of charging extra we ask for more time to deliver.

Our transcripts are high-quality, consistent, well-researched and delivered on time. We research the tough words, acronyms, names of places and other contextual information. Incompressible portion's are marked with a blank and time-stamped so that you can easily crosscheck with the audio file.

We only provide English transcription services. We can handle non-native English speakers and do not charge extra for it.

We have transcribed more than 202,652.18 minutes of audio to date.

Transcription Rate

We charge USD 0.99 per minute of the audio file for 1 day delivery. That equates to $59.40 for hour long file. The cost calculator will give you the exact amount if you enter the total duration of your file(s).

Our rate structure is as simple as it can get. We charge for the duration of the audio file and not by the time spent working on the transcript. Therefore the cost is fixed. We also do not have the concept of rush deliveries. Since we deliver in 1 day, all our deliveries are rush deliveries.

Accuracy

The transcript accuracy is typically in the range of 98-100%. Our transcription process ensures that each file is checked multiple times by different people. More eyes and ears on the file results in a better quality transcript. We also do any research required for technical terms and acronyms. Our Proofreaders are best of the best amongst our certified transcribers. We also have subject matter experts for Legal Transcription, Medical Transcription, Academic Transcription and Business Transcription as well as accent experts for Indian, African and other non-native accents.

Accuracy also depends on the quality of the audio file and the difficulty level. The accuracy may be lower if the file contains background noise, or if the speakers cannot be heard clearly, or if the speakers’ diction or accent is hard to comprehend. Such files may require 1 week to deliver instead of 1 day. We have to spend extra time and effort to transcribe them accurately. The full amount paid will be refunded if the file cannot be transcribed.

The Additional Proofreading option can be specified when ordering. For these orders, we do two rounds of Proofreading instead of one and charge $0.50 extra. We recommend this option for difficult files.

You can also order free re-reviews for transcripts if you are not satisfied with the transcript quality after it is delivered.

For recording high quality phone conversations, we recommend our Free Skype Recorder.

How To

Step 1: Upload any audio/video file
Step 2: Pay in advance
Step 3: Download transcripts

The first time an order is placed, an account on Scribie.com will be created for you with the email address supplied during payment. You can then monitor the progress of your files, view the Work-In-Progress transcript and finally download the transcripts once they are delivered from your Scribie.com account. You can also use the same account to order more files subsequently.

We require payments to be made in advance for all transcript orders. We accept the following credit cards: Visa, MasterCard, Discover, American Express and JCB. We also accept payments via PayPal.

Delivery Policy

We deliver transcript all orders within 1 day (unless Flexible Delivery is enabled). Our cut-off time is 2:30 PM EST (US). Orders placed before 2:30 PM EST are delivered the next calendar day. Orders placed after the cut-off time are delivered the day after. We work on all seven days of the week.

We offer a 10% discount for Flexible Deliveries and bulk orders of more than 10 hours at a time. Flexible Delivery orders are delivered anytime within a week, as per our schedule. This option has to be enabled before the order is placed. Bulk order discounts are applied automatically when all the files are ordered together in a single invoice.

Files with poor audio quality, high background noise and/or non-native English accent speakers may take up to a week to deliver. If the file cannot be transcribed, it will be returned and the amount paid will be refunded in full.

A delivery limit of 10 hours of transcripts per week, 2 hours per day (approximately) per account may apply for bulk orders. We will deliver at least 2 hours of transcripts each day until all your files are finished if more than 2 hours is ordered in a day from your account. For example, if you order 3 files of 1 hour each, you'll receive the first 2 files the next day and the other file, the day after. A single file of 3 hours will be delivered in two days.

We are very flexible with the delivery limit and it's just to ensure that we are not overwhelmed by a single large order. Please contact us for a higher delivery limit if you need it. We will be more than happy to arrange it. We do not charge extra for it.

Free re-reviews

We offer free re-reviews if the transcript quality is not satisfactory. Our audio transcription process has been time-proven to deliver the best quality transcript consistently. But if the transcript quality is not satisfactory then you can order a free re-review. We will go review the file again and correct all the mistakes found.

We strive to maintain a high level of quality and take customer feedback very seriously. If we find deliveries are sub-par then we investigate the root cause and address them to prevent it from reoccurring.

We do not offer refunds after the transcript has been delivered. However you can cancel the transcript anytime before delivery.

Confidentiality

Maintaining confidentiality of all transcription files is our highest priority and we take the following steps to ensure that your data remains confidential:

• We split up the file into smaller parts and distribute it to our transcribers. That way they only have access to parts of the file. Nobody but our employees and contractors have access to the full audio file.
• Our freelance transcribers are bound by our terms to keep the content of the audio confidential. Once the transcript is completed, they cannot retain the audio file nor the transcript.
• We use industry standard 256-bit SSL encryption on our website so that all communication between servers and browsers is encrypted.

We do not sell, rent or share personal information with third parties. The Privacy Policy applies to all data uploaded to our servers, including the transcripts. If you need a specific confidentiality agreement signed, then please send the document to support@scribie.com and we will get back to you.

Please note that we are not HIPAA compliant as of now.

Cost Calculator

Please choose the duration of your files to get the cost

Total duration of files:	0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 Hour 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 Minutes 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 Seconds
Transcript Type:	Proofread Transcript, $0.99/min Draft Transcript, $0.75/min
Cost:	$59.40
Discount:	$0
Total:	$59.40

Transcription Process

Our workflow consists of five steps.

1. File Splitting: In the first step, the audio file is split at the 6 minute boundary which produces one or more files that are 6 minutes long or shorter.

2. Raw Transcription: In this step, the audio for each part file is played back and typed as accurately and cleanly as possible by one of our certified transcriptionist. The incomprehensible parts are marked with blanks.

3. Review: Next, the Raw Transcript is checked for correctness and quality. Each transcribed word is checked against the audio and the blanks are filled. Timestamps and speaker tracking are also added at this stage.

4. Proofreading: In this step all part files are combined together to produce the final transcript. The transcript is proofread once to correct mistakes and inconsistencies.

5. Delivery: In the last step, the proofread transcript is quality checked, converted to MS Word, Adobe PDF, OpenOffice.org Text and plain text document and delivered.

Our transcription system manages all the above stages. The transcribers are vetted thoroughly before they can start working with us. All their work is reviewed and graded. The system monitors their performance continuously. We provide them with tools to efficiently transcribe files and we train them on how to use them. We also specify a comprehensive set of guidelines for transcription and enforce them strictly. We use data-mining and information retrieval tools to analyze the transcript text and detect out-of-context terms and mistakes.

We have designed our audio transcription system to produce the best quality transcripts in the shortest possible time. Our system and service has a proven track record. We have completed more than 202,652.18 minutes of transcription to date.

The following are some unique features which our system provides.

• Accurately measure the transcript progress depending upon what stage it is in. You can track the progress and check the Work-In-Progress transcript anytime.
• Ensure that a number of people work on each file, which results in a higher quality transcript. Even the shortest file is worked upon by more than three people.
• Produce consistent results through use of advanced data analysis tools and ensure that the quality is being maintained.

We also provide free re-reviews if the transcript quality is not satisfactory. If the audio quality is too poor to be transcribed accurately, then we refund the full amount paid for it.

A series of posts on our blog describes the Scribie.com Transcription System in detail.

Transcript Format

The text of the transcript is broken into paragraphs and each speaker's diction is transcribed on a new paragraph. We also provide time-coding and speaker tracking by default. If names of speakers are provided or mentioned in the audio, then they are used. If not, Speaker 1, Speaker 2 and so on are used. For an illustration please check the sample transcript. For monologues, the speaker name or Speaker 1 is used all throughout. Monologues are also broken into paragraphs. Both time-coding and speaker tracking can disabled when ordering or downloading the transcript.

The transcripts are non-strict verbatim by default. This means, all filler words (e.g., ah, umm, uhh, etc.) are omitted unless necessary for an affirmative or negative response to a question. However they will be included if the strict verbatim transcript option is enabled while ordering.

The transcripts are delivered in Microsoft Word, Adobe PDF and OpenOffice.org Text file, in addition to the plain text format. A template file is used for conversion for the first three formats. We provide four template files which can be chosen when ordering or downloading. The templates are double and single spaced versions of Scribie template (which contains a title page, header & footer and statistics) and a blank template (which contains nothing other than the transcript). The sample transcript has been formatted with Scribie Single Spaced template. We also support custom templates. Please contact us with your template file to have it set up.

Additional formatting is provided on request and charged extra depending on the requirements. Please contact us with your requirements for a quote. We also provide content creation and re-purposing services based on the transcript (e.g. Executive Summary, slide deck, article writing, subtitles, e-book conversion etc.). All such services are charged extra and handled separately from transcription. Please contact us if you require such services.

Transcription Progress Tracking

Our Transcription Progress Tracking feature enables you to track the progress of any transcript from your account at any stage. We provide the completion percentage as well as the Work-In-Progress transcript. The percentage is calculated based on the stage of the workflow the file is at, in any point in time. The Work-In-Progress transcript is the actual completed transcript. The accuracy of the Work-In-Progress transcript may be lower and may also contain inconsistencies (all of which will be corrected at the Proofreading stage).

Progress Tracking is a unique feature of Scribie.com and is very helpful if you need something done right away. The Transcript Progress blog post has more details about this feature.

Why Choose Us?

Our transcription service offers features that save you time and money. Transcription is a very labor intensive work and we ensure that you get the best possible transcript.

• Our transcription process ensures that the file is checked multiple times by different people. Even the shortest file is worked on by more than three people. More eyes and ears produces a higher quality of transcript.
• You pay a fixed price for the transcript. We do not charge extra for difficulty levels, non-native speakers or number of speakers.
• We carefully vet each one of our transcribers and continuously monitor their performance.
• We research uncommon terms, acronyms, etc. and ensure that the transcripts are contextually correct.
• We deliver files on time. If we anticipate a delay then we will inform you well in advance.
• You can monitor the progress and check the Work-In-Progress transcript from your account at any stage.
• You can order a free re-review if you are not satisfied with the transcript.
• We are consistent, predictable and accurate. You can plan around us.
• As a company, we take confidentiality very seriously and we handle your files with care. We are responsive and responsible.

Sample Audio and Transcript

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