New Feature: Account Credits

We are pleased to announce that account credits are now supported on Scribie. Account credits are funds which you can add to your Scribie account and use it to pay for transcript orders, automated transcripts or any other payments on Scribie. Your credit card will be charged only once and all subsequent payments will be charged to your account credits. Account credits can be also be shared with team members and they do not expire. However, account credits cannot be withdrawn or transferred. You can only use it for payments on Scribie.com.

Account credits can be added from the settings page.

Account credits

Click the Add Credits button to add credits and enter the amount. That will lead you to the invoice page where your credit card will be charged. On successful payment, the credits will show up in your account immediately.

Credits will be automatically applied (provided the setting is enabled) to all invoices and you can just pay with your account credit to place an order. The following screenshot shows the invoice page after the credit has been applied.

invoice with credits

If the invoice amount is less than available credits, you only have to pay the difference as shown in the following screenshot.

mixed payment

Any refunds for payments made with account credits will be sent to account credits by default. If part of the payment has been made with account credits, then the refund will be split between the payment method and account credits. However, you can choose to have all refunds sent to account credits as well from the settings page. Credit Card refunds take a few days to hit the bank, but account credits refund will show up immediately in your account.

Account credits can also be used for any orders placed through the API. This is especially useful for playing around with our system.

As usual, our customer success team is always available if you need any assistance, and your comments feedback is most welcome.