Starting this year, we made an important policy decision; to charge for transcription of audio/video files based on the difficulty level instead of just by the audio minute. It is an important policy change and can destroy our business. As the founder of Scribie, I firmly believe that it is the right thing to do.
Let’s start by defining the difficulty level. The industry standard for transcription of a clean audio file is around 4 times the duration of the file (1 hour long file takes around 4 hours to transcribe). Any issues in the audio file such as accent, background noise, distortion, distant speakers etc., adds a multiple to that time. E.g., files with accented/distant speakers can take twice the time to transcribe just because those parts have to replayed over and over again. That multiple is what we define as the difficulty level of the file.
It is, however, a tricky thing to measure as the customer and the transcriber will have differing opinions. We internally have a voting system and an algorithm which flags difficult files for our admins. The algorithm uses a statistically significant sample size and we believe this is the closest we can arrive to an un-biased consensus opinion.
Once we have measured the difficulty level, we can estimate the cost which it will add to process of transcription. There are four ways we can account for the cost.
Compromise on the accuracy
Absorb the cost ourselves
Ask our transcribers to spend the additional time and effort for free
Charge our customers more
The first option is the easiest one. It’s a good compromise as long as it’s acceptable to both parties. However, it is a slippery slope and has disastrous consequences for a meritocratic system like ours. We grade our transcribers by the mistakes at each step of the transcription process and we cannot trust the grades if there are unknown number of mistakes. Also, it contradicts our quality guarantee.
Until last year we used to absorb the cost. It was viable since our rates were higher. It was however grossly unfair to our transcribers since we demanded the same accuracy without any additional compensation but still graded them based on the same criteria. We lost many good transcribers as a result. I still feel terrible about that.
The third option is a non-starter since basic economics defeats it. We pay our transcribers by the audio hour and a flat rate just leads to a terrible quality transcript most of the time.
That brings us to the fourth option; pass the cost on to the customer. Logically it is the best option to choose, but also the riskiest since it is hard to argue with customers. Operationally, it enables us to compensate our transcribers by the difficulty level which in turn distributes the effort required evenly across our 4-step process and optimizes the accuracy/effort ratio.
Since implementing this policy we have lost many customers and have even been ridiculedpublicly. But that is a price we are prepared to pay. We firmly believe that our customers deserve the best quality transcript irrespective of the file and our transcribers deserve the best possible compensation for their efforts. Charging by the difficulty level is the only way we do both and achieve our goal of maximum possible accuracy.
We will be performing a scheduled maintenance of our website on Sunday, 14th February, 2016 starting at 1 PM +5:30 UTC (2:30 AM Eastern Time US, 3:30 PM Manila, 1:00 PM India, 10:30 AM Kenya). We expect the maintenance to last around 2-4 hours. The website will be inaccessible during the time period. Please plan accordingly.
The importer can import both public and private Vimeo files. For private files, the video needs to be password protected and imported (the password can be specified in the import page). Go to your Video Settings/Privacy on Vimeo to do that, as shown in the screenshot below.
We are pleased to announce that our payments system is now 100% PCI DSS v3.1 compliant. The credit card information does not even touch our servers now. it is passed directly to our payment processor from the browser. This adds an extra layer of security to all transactions made through Scribie. It’s based on the industry leading Braintree v.zero solution.
The payments experience is now much more streamlined and easy to use. By default the payment method is stored in Braintree’s vault and can be used for further orders. The stored payment methods can be managed from the settings page. Once stored, it just takes one-click to order transcripts.
PayPal accounts can also be now stored as a payment method, which was not possible earlier. It also happens all on our website. The earlier method used to take you to the PayPal website for the payment.
This payment integration also has advanced fraud tools which will flag fraudulent payments. So you are safe even when you lose your credit card!
We are happy to present another Free Podcast Transcript: Everyone’s Agnostic Podcast, Episode 49 titled American Atheist Convention 2015. We transcribe podcasts free of charge for the benefit of the community. You can learn more about our Free Podcast Transcription program at the following link.
0:00:02 Speaker 1: I don’t know. Say it with me. “I don’t know!” Good God, it is liberating! I am a towering mountain of ignorance! I don’t know! We’re taught to believe that everything has a reason. And so we observed the world, we see what happened, and then we defined the thing that happened as the reason the thing happened. But I think a lot of the time, we end up mixing up thinking something with knowing something. This is why it can be so impossible to talk about certain topics with certain people. … →
We are pleased to present another free podcast transcript; the Curtain Call Podcast. At Scribie, we believe that eventually all audio/video content will be available as text. This free transcript is that one step towards that final goal. Please visit the following link to learn more about this program.
0:00:02 Chuck Clay: Hello, and welcome to Curtain Call Podcast episode 10. I am your host Chuck Clay and on this particular episode of Curtain Call Podcast, we are pleased to present a two for one episode. That’s right, ladies and gentlemen, Curtain Call Podcast episode 10 is a Twofer. 10 is a Twofer. 10 is a Twofer. 10 is a Twofer. 10 is a Twofer. 10 is a Twofer. Say that 20 times fast. 10 is a Twofer. 20 times fast. 10 is a Twofer, 20 times fast. 10 is a Twofer, 20 times… I digress. … →
We are pleased to present the Football is America Podcast transcribed for free by Scribie. The Free Podcast Transcription program is our way to contribute back to the podcasting community. Submit your podcast for free transcription today at the following link.
We are pleased to bring you another Free Podcast Transcript; Another Question, Episode 3, Clockwork. As part of our Free Podcast Transcription program, we transcribe podcasts for free for the benefit of the community. Our mission is to transcribe all the world’s audio to text and this is another step towards that. Submit your podcast for free transcript today at the following link.
We are happy to present another Free Podcast Transcript, The Conscious Entrepreneur Podcast, as part of our Free Podcast Transcription program. Our ultimate vision is to convert all of audio/video content to text and unleash the knowledge therein. This is our way of contributing back. Please visit the following link to learn more about this program.
00:06 Speaker 1: Alright, this is my first attempt at a podcast for the conscious entrepreneur. And one person who has driven me to do this, to be an entrepreneur, to find my own path by example has been my own father, who I see as the water entrepreneur. So, I am with him here today in my studio and would love to hear his story. So, Mike, from what I know, you went to school at U of M with an architecture degree. And when you left, you opened up a scuba diving shop in northern Michigan, what drove you to do that? … →