How to Select the Best Video Captioning Service: 5 Key Considerations

5 Things to Consider for Selecting the Best Video Captioning Service

If you’re a video producer, you know how captions can improve your reach and accessibility.

Finding a good closed captioning service to become your production partner, whether in the long run or for a one-time order, needs careful consideration. You may have some top picks in mind. Before you decide, though, see if they’re the right choice for you and your audience.

Wondering about the most important things to look for in closed captioning services? Here are the 5 major things to consider, such as pricing, delivery time, quality, and more. Make sure that you’ve covered everything on the list.

Transparent Pricing

One of the first things you’ll consider is captioning cost. Rates by closed captioning services are typically calculated by audio minute, and different providers charge different rates depending on the packages and add-ons.

Captioning services will usually offer low base rates, but be careful of hidden costs, like service add-ons which usually incur additional charges on top of the regular rate. These can add up to a hefty dent in your wallet.

For example, TranscribeMe’s advertised rate begins at $.79/minute. However, if you need a transcription of technical content with speaker tracking, your rate goes up to $1.50/minute. Some companies charge more depending on your industry, the no. of speakers tracked, and speed of delivery.

Scribie’s Pricing

Our pricing is transparent and simple. We charge $0.80/minute, the lowest base rate in the industry that is most inclusive of features. When you order captions from Scribie, you receive more for less. This is the rate you pay no matter the file format, how many speakers need tracking, or whether your industry includes highly technical terms.

What you see is what you get.

Take note: Turn-around time is typically faster than 36 hours (depending on file length). Expect your order within 12 hours. Short files are often delivered within the hour.

Scribie’s completed transcript and captions are provided in multiple file formats for your uploading needs, such as VTT, SRT, PDF, MS Word, and more. You’ll find the right, compatible file format to upload or add your captions to videos on any platform. You can also use our easy captions editor to perform any edits beforehand.

Get your video captions as soon as within the hour. Order from Scribie today.

Integrations

Choosing a closed captioning service that allows integration to your platform saves you plenty of time and effort.

Integrations let you automate your captioning workflow. An integration helps simplify the importing and uploading process.

Scribie’s Integrations

Scribie lets you import your videos for captioning through a variety of ways, whichever is most convenient for you.

If adding captions to YouTube, our Youtube integration lets you directly upload your captions from our site.

Simply enter your YouTube link or upload a video file, order captions from Scribie, and save to YouTube once your captions are ready.

You can also easily import your video from Vimeo, Dropbox, Box, OneDrive, Google Drive, or other publicly accessible links.

Quality Assurance

What level of accuracy can you expect from the closed captioning service?

Automatic captions by software, as you may have experienced, can turn out wildly inaccurate. Manual captioning services by people are your best bet for highly accurate transcriptions. Many closed captioning services provide automatic closed captions (ACC) by software or don’t have a quality assurance process in place.

Scribie’s Accuracy

Our team of specialists offer captions with an accuracy of 99% or higher. We also have an in-house team of quality assurance experts and proofreaders.

Through Scribie’s signature four-step process, you’re assured quality and privacy.

Here’s how it works: Different transcribers work on different sections of your video, and Scribie proofreaders vet your captions’ quality multiple times. Our in-house QA experts analyze your file for accuracy, and then the accuracy of names, acronyms, and other potential errors are verified and fixed at every step.

Speed of Delivery

How fast will you receive your captions? Some closed captioning services charge extra for quick delivery and others can take as long as a week.

If you need your captions within the day, you may have to shell out an extra handful of dollars per minute of audio. Make sure that the provider you choose will be able to deliver your files within your required time.

Scribie’s Turnaround

Scribie delivers your file in as fast as an hour, and we don’t charge for rush delivery. Depending on file length, you can expect your order within 12 hours.

Customer Service

If you’re looking for a captioning partner for your videos, you’ll want a provider that’s communicative and available to address any of your concerns. Many providers offer impersonal services.

Will they be prompt in answering questions? Can they fulfill any custom requests? If you need a custom format or have any specific requests, they should be able to handle the fulfillment of your needed specifications.

Scribie’s Support

We’re flexible enough and care about your needs to personally accommodate requests. Our customer service is available the entire week to provide customer service, with live chat on weekdays and email support during weekends.

Over to You

Everyone has different needs when it comes to closed captioning services, and there are plenty of options to choose from. It helps to list down your needs and expectations beforehand and determine whether you chose the best closed captioning service for you. Watch out for any hidden fees and charges that are bloated with unessential features.

If you’re a video producer, podcaster, YouTuber, or social media influencer, we’ve designed Scribie to be the ideal choice for most of your captioning needs. Our simplified and transparent rates are among the lowest and most inclusive of essential features.

Ready to try Scribie? See why Scribie is the ideal closed captioning partner. Order your video captions now.

Improved Automated Transcripts

Our latest speech and language models have been released. There are several new features in this release. The following is a list:

Acoustic Model: This is our fourth acoustic model trained on our data. The dataset contained mostly accented speakers (eg. Indian, African, Irish etc.). It also contained some noisy files. The accuracy of the automated transcript on accented files should be better now.

Language Model: We have added more data to our language model and doubled its size. The model now model has now been trained on around 46 million lines and has improved the WER by around 2%.

Punctuations: The biggest feature of this release is expanded punctuations. We now support all types of punctuations including quotes and hyphens. To our knowledge, nobody else including Google Web Speech, AWS Transcribe and Speechmatics supports quotes.

Speaker Turns: We also have updated our speaker turns model. The accuracy of the model is around 80% on long paragraphs. The automated transcripts will be better segmented now. We are currently working on adding speaker diarization to the automated transcript and it should be out soon. We do speaker turns a bit differently and do not require the number of speakers as an input. That is also one of our unique features. Google Web Speech does not support multi-speaker files and AWS Transcribe and Speechmatics require the number of speakers as an input for diarization.

This release also fixes the issue of missing predictions where some words, especially near speaker turns were not being transcribed. The automated transcripts should now capture all utterances, except filler words. We also benchmarked our model with LibriSpeech Clean and our internal dataset. The following are our numbers.

Dataset Type WER CER
LibriSpeech Clean Read speech 14.53% 5.85%
Scribie Internal Conversational 16.33% 8.82%

For comparison, PaddlePaddle numbers are the following:

Dataset Type WER CER
LibriSpeech Clean Read speech 5.4% 1.9%
Scribie Internal Conversational 28.34% 17.71%

As you can see, for conversational audio, our models outperform PaddlePaddle by a wide margin. We are working on improving our models for non-conversational audio as well. Our ASR is a DeepSpeech-based system and therefore a comparison with PaddlePaddle is a good benchmark for us. The Continual Learning blog post has some more details on how we trained our DeepSpeech models.

The automated transcripts are free currently, so try it out today!

Beginner Transcriber Guide and Quick Tips

If you are new to transcription, consider this your quick start guide.  You’ll find a few tips in this concise guide to get you off on the right foot for you transcription career. Continue reading “Beginner Transcriber Guide and Quick Tips”