Scribie’s Delivery Limit And the Rationale Behind It

delivered_on_timeDelivery is an important aspect for transcription service. The results of transcriptions are time bound. It has to be delivered on or before time to make it worth for customers. There are a lot of inquiries about delivery limit in our customer’s mind and here are a few details which might help you understand the reasoning behind it.

The most prior reason is to serve all our clients impartially. Every file is first transcribed, reviewed by proof reader and then send to the client. As correctly said “every good thing takes time” so does our QA team. They go through each and every word of the audio file to ensure you get perfectly transcribed files with no corrections or inconsistencies. They are there to ensure that you get high quality transcripts.

Scribie provides various delivery TAT.

Express
In this category, for a 2 hour file turnaround is 12 hours. There is a delivery limit of ordering only 2 hour audio file per day for each customer.

1 Day
We also have a day delivery in which transcripts are delivered within 24 hours if the order is placed before 2:30 PM EDT (US), or within 48 hours if ordered after.

Flexible Week or Day

If our client opts for flexible week or month then the delivery date will vary anytime within the week or month as opted for.

Bulk Order Delivery

For bulk order Delivery, we don’t want to overwhelm us with lot of files so we try to keep a pre informed way of handling them. We always want to deliver best for all our esteemed customers and in a fair way. Hence, for bulk orders the delivery dates will be adjusted depending on the number of hours ordered. We impose a delivery limit of 2 hours of transcripts per day per user. If you order more than 2 hours of transcripts in a day then the deliveries are divided in a way to receive around 2 hours of transcripts per day.

How does our delivery model works? Here are some examples based on hours of file.

  • If you have three files of an hr each and TAT chosen is 1 day, then the first and the second file will be received on next day and the third file will be received the day after.
  • If you have ordered 10 hrs of files with turnaround time of 2 – 7 Days, Then the first two hrs will be delivered on 7th day and then the next 2 hrs on 8th day and so on.
  • If you have ordered 4 hrs long single audio file with turnaround time of 1 day and then the complete file will be delivered only on 2nd day.
  • Similarly, for 2.5 hrs. With turnaround time of 2-7 days. Then the files will get delivered only after the 3rd day.

Rationale behind our strategy is that our proofreaders can work only on a 2 hour file each day and we would want only one proofreader to work on same file to maintain flow which causes less errors more consistency. Hence a 4 hr long single file will take 2 days to deliver.

Everyone is in hurry so we serve equally to everyone without any partiality. Files with poor audio quality, distortions, non-native speakers or difficult accents may take up additional days since it take 2 -3 rounds of proofreading before it reaches our quality standard.  We intimate our clients about the delay through email notification. In case we fail to transcribe we refund their amount.

Please send a mail to support@scribie.com or you can chat with us directly for any further queries.

New Transcript Order Options

We have added new transcript order options in the Invoices page. The Option button just below the table brings it up. A screenshot is below.

 

A description of each of the option follows:

Flexible Delivery:

The Flexible Delivery files are delivered anytime with a week instead of the normal 1 day. If within the week we are able to fit in the file in our delivery schedule, we will deliver it. Otherwise you are guaranteed delivery on the seventh day. We offer a 25% discount for these orders.

This option has to be specified before the order is placed. It cannot be enabled/disabled afterwards.

Additional Proofreading:

Proofreading is part of our workflow where we correct all inconsistencies in the combined transcript. It drastically improves the quality of the transcript. For difficult files (eg. files with poor audio quality, background noise, speakers with unclear accents, non-native speakers, etc.) you can request an additional proofreading. We pay special attention to these files and ensure that you get an accurate transcript regardless of the difficulty level of these files. We charge an additional $0.50 per minute of the audio for additional proofreading.

This option has to be specified before the order is placed. It cannot be enabled/disabled afterwards.

Strict Verbatim:

Set this option if you want us to include all ah’s, uhm’s, umm’s as spoken in the audio file. By default our transcripts are non-strict verbatim transcripts which means that these filler words are not transcribed unless necessary (ie. for a affirmative or negatory answer to a question). However these filler terms can indicate hesitation or confusion on the interviewee’s part and including them may prove useful. If this option is enabled then all the filler terms will be included in the transcript.

This option has to be specified before the order is placed. It cannot be enabled/disabled afterwards. No additional charges apply for this option.

Time-coding:

By default we time-code the transcripts. The time-code is the time stamp of the audio when the particular paragraph started. It is useful when you want to cross check the transcript agains the audio file. Time-codes are formatted as H:MM:SS.

This option can be enabled/disabled anytime from the Invoice Details page. No additional charges apply for this option.

Speaker Tracking:

Before each paragraph we prepend the speaker name or initial which identifies the person who was speaking at that time in the audio file. If speaker names are provided or spoken in the audio, then they are used. If not we use the generic format of Speaker 1, Speaker 2 and so on.

This option has two sub-options relating to formatting of the names. If speaker initials is chosen then the first occurrence will be the full name of the speaker and rest will be initials. Eg. if the name is Rajiv Poddar then the first time Rajiv speaks the speaker tracking will contain Rajiv Poddar and all subsequent one’s will be RP. This is illustrated in the sample transcript. If full names option is specified then the full name will be used throughout.

The Speaker Names link allows you to specify each speaker’s first and last name.

This option can be enabled/disabled anytime from the Invoice Details page. No additional charges apply for this option.

Transcript Template:

The transcripts are prepared as a text file and before the delivery we convert the file to MS Word, OpenOffice Text and Adobe PDF format. We use a template for this conversion. There are four different templates you can specify; Scribie default template with single/double line spacing and blank template with single/double line spacing. The Scribie default template has a title page, a header, footer and the last page contains some stats. Pleas check the sample transcript for an example. Blank template  only contains the transcript. Double and single line spacing adjusts the spacing in between the lines in the delivered file. If you want your own template to be used instead then please contact support and they will help you out with it.

This option can be enabled/disabled anytime from the Invoice Details page. No additional charges apply for this option.

Spelling Style:

The spelling style of the transcript can also be specified. Currently we support American, British, Australian and Canadian styles of spelling. Please contact us for more options.

This option can be enabled/disabled anytime from the Invoice Details page. No additional charges apply for this option.