2017 Scribie Policy Announcement

2017 Transcription Policy Changes

Thank you for choosing Scribie for your transcription needs. We have a few important policy updates for 2017. These changes come into effect from Jan 1st, 2017.

It is important to note that a majority of our customers will not be adversely affected by these changes. It will improve our operational efficiency and enable us to serve you better.

Over the past 12-months, we have experienced incredible growth—for a small unfunded startup, this is no easy feat and we are very grateful to all our customers for that. We believe that the reason for such unprecedented growth is our core philosophy we hold dear and fast.

This fundamental philosophy is simple:

  • We will never compromise on the quality of the transcripts, irrespective of the difficulty level.
  • We will always compensate our transcribers fairly for their time and effort.

 Changes

  • Flex 5 is now called Budget, 1 Day is now Regular, Express is Rush.
  • Pricing for Regular and Rush has been increased.
  • Turnaround for Budget is 5 days instead of 3-5 days. Similarly, turnaround for Regular is 36 hours instead of 24-36 hours and Rush is 12 hours instead of 8-12 hours.
  • Bulk discounts have been withdrawn.

The new rate chart is the following

Service Type
Budget
Regular
Rush
Transcription Rate, per minute of audio 
$0.75
$1.50
$3.00
Turnaround Time
5 days
36 hours
12 hours


Budget
: Our most affordable price point will stay the same but in order to manage expectations the delivery date has been simplified to 5 days. However, it is important to note we will do everything possible to deliver as early as possible. We would rather exceed our customer’s expectations, rather than merely meet them. This was called Flex 5 earlier, with a turnaround time of 3-5 days. 

Regular: Scribie has nominally increased the price for orders to be delivered in 36 hours.  This allows us to compensate transcribers for working after hours and overtime to ensure your files are delivered with the highest quality and accuracy within 36 hours. Once again, we will try our hardest to beat the delivery expectation without sacrificing quality and accuracy. This was called 1 Day earlier with a turnaround time of 24-36 hours.

Rush: Scribie has adjusted the price for orders to be delivered in 12 hours.  Again, this ensures our transcribers are paid appropriately for their time and effort while guaranteeing your files are delivered with the highest quality and accuracy within 12 hours. And just like our other services, our goal will be to beat these delivery expectations. This was called Express earlier, with a turnaround time of 8-12 hours.

Bulk Discounts: Scribie will no longer discount bulk orders. In the spirit of authenticity, we are creating an even playing field for all our customers.

Why Do We Still Need Humans For Transcribing Speech

siri errorsSo, how is Siri doing on your iPhone. Would you happily replace her with your secretary?

Personally, I won’t, because there are just too many ‘misses’ and ‘trouble spots’ that I wouldn’t want in my business.

The case is almost the same when you count upon software to transcribe your audio files instead of their ‘time-consuming’ human counterparts. Unfortunately, despite several attempts, science has not yet come up with a software solution that would act like Aladdin’s magic lamp. And from what it seems, the genie isn’t coming out any time soon. Why? The reasons are many.

The English language can be very tricky and hence very difficult to master especially when the learner in question is a transcription-software. Homophones pose a problem that most software find impossible to overcome. For instance, will it be sale or sail, no or know, fair, or fare? The list continues. Unlike us humans who are blest with critical analyzing skills, software cannot comprehend the difference. Plus, making these finer differentiations may be very difficult without a context, which might not appear until further into the conversation.
The problem aggravates when the software needs to transcribe an interview or a dialogue involving many speakers. It is easy to guess why. Each of us has a unique style of speaking. This speech distinction becomes far complex as this personal style of speaking is influenced and shaped heavily by our geographical location, our culture, and our upbringing, to name a few. It is impossible to ‘teach’ so accurate a speech recognition to any software.

Audio quality is yet another issue. And a very important one. Any speech recognition and transcription software would need a clear piece of audio. Anyone in the transcription business would know that an impeccable audio file is a rare phenomenon.

Talking about the accuracy rate of a human transcriptionist versus a software-driven one, Xuedong Huang, a senior scientist at Microsoft says, “If you have people transcribe conversational speech over the telephone, the error rate is around 4 percent. If you put all the systems together—IBM and Google and Microsoft and all the best combined—amazingly the error rate will be around 8 percent.”

Now the real question is, would you settle for something that is twice as bad as humans? We know the answer. That is why we offer transcription service that is among the best in the industry. Start uploading your files now!

How Having 3 Rates for Turnaround Options Are Better Than Having 5

We have AWESOME news for you. Now, there are only 3 rates in regards to turnaround options: express, 1 day, and 5 day. There used to be 5 options that included: Express, 24 hours, 5 days, 15 days and 30 days. Of course, there are a few of you out there wonder why the change? Why take away choices or even limit your choices?

For starters, there’s a psychological reason behind it. According to research, we are actually happier with fewer choices and it enables us to actually make an informed decision. More choices tend to make us less satisfied than when we had fewer choices. Take it one step further, we are paying more for the same things we had prior to the additional choices. By decreasing the number of choices, you as customers, have a simple decision to make.

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Another benefit for customers can be seen in the 5 day option. Once the 3rd day comes around, customers can see a draft transcript. This allows you to get some work done ahead of schedule.

From a business point of view, it allows us to streamline the process, which in turn makes it a better experience for you, the customer. This means it reduces issues with quality and services, there’s a reduction in wasted resources, and a decrease in cost.

At Scribie, we want to make the entire process for you a simple and easy one. We know that your time is precious and who wants to sit contemplating over choices and whether they made the right one? Take back your time for things that really matter. For more information on the updated rates, just click here.

Track Your Transcript In Real-Time With Scribie

Ever faced a communication black hole?

Let me explain.

You come across a service provider who seems responsible, eagerly answers all your questions, and promptly replies to your emails. You are impressed enough to give him the job. But then something changes, and your super-responsive provider goes silent until one fine morning when you see your work delivered. You are not very happy with the final product and recommend a few changes, but nope that’s not possible because your provider informs that revisions are not a part of the contract. Now you are stuck with a bad provider, an unsatisfactory product, and an empty wallet.

Sounds familiar? We know.

That’s why Scribie has introduced three new features that give you the controls. You can monitor the transcription process, keep a tab on its progress and leave a comment about your experience. How cool is that? Here is what you need to know:

Progress Meter: This is kind of self-explanatory. It serves as a reference point and lets you check the progress of a transcription. For instance, you can see files that are say, 98 percent complete. The number changes to 100 as the work is finished. It gives you the peace of mind to know that your job is being worked upon and you also get an idea of when to expect the final product.

Draft Transcript: You can find this tab just beside the Progress Meter. Click on it to see the transcript. You can even download the draft if you want. This feature is very useful in case of a good quality audio file. For transcriptions that are 100 percent complete, the Draft Transcript button changes to the Check and Download option. You have the option to download the transcribed file in Word, PDF, Open Document Text or Plain Text formats. However, you don’t have to accept the file yet. If you are not satisfied, you can request a re-review, which we do free of any extra charge.

Add Comment: This is the feedback section. Let us know what you think. Share your experience and suggestions.

Screen Shot 2016-07-22 at 11.33.20 AMWe at Scribie are always trying to enrich our client’s experience, and these new features are an attempt in that direction. If you have not tried our transcription service yet, you got to try it. Start uploading now!

Conference Call Transcription

conference call transcriptionAs business working professionals and business owners, having your company run smoothly and efficiently is top priority. The less you have to be concerned about, the more you can focus on providing customers with the best service possible. Every now and then, it may be important to get together as a team, get in contact with board members or customers. That is where conference call recording and transcription come in to play a major and vital role.

Conference call recording can be of great use to businesses. Whether it’s to make sure that customers are receiving the best service possible or to make sure that your employees have up-to-date information, conference call recording and transcription is important to companies. In regards to having records of board meetings, current status meetings, or making important decisions in regards to the company, businesses can use the transcription notes for permanent records.

One benefit of utilizing conference call recording is that you can capture the moment and use it later for transcription reasons. It helps to ensure that everything said is recorded and can later be put into word form for future use in the company.

By having a record of the meeting, those who may not have been present can go back over the transcription notes and get all the information as if they had been there. Even if people were on the call, if they missed something or can’t remember how something was said during the call, having a transcription file is an easy access way to review. They can also search the documents easily for certain words or sections by using keywords.

Another benefit of conference call transcription is saving time and money and the ease of use. Not only can everyone on the team be on the same page, but it can prevent any future disagreements or conflicts. It’ll be easy enough for everyone involved to access the file.

For your conference call transcription, you want to ensure that the audio quality of the recording is of the highest quality. Not only does this provide good quality for your business for any future needs, but also for the person who has to transcribe the call. It may be necessary to look at an outside company, like a transcription service, for one or both of those needs.

Scribie offers conference call recording at reasonable rates. For only $0.03 a minute, per caller for the call, you can have your conference call recorded for free in the form of an MP3 file. In addition, all calls are recorded and transcribed automatically; you just pay for the transcription at the regular rate.
There’s no need to worry about your future meetings or calls. Keep record of all your information in one place with the convenience of conference call recording and transcribing and remember Scribie for your recording and transcription needs.

Book a call now with Scribie and get the transcripts with just one click or just upload your file for transcription.

 

Educational Transcription Service

educational transcriptionWhen you think of transcription services, who typically comes to mind as using their services? Doctors, assistants, researchers, but what about students? As a student, you may need to have lectures, notes, academic or research interviews, meetings, speeches, dissertations and a list of other things that need to be transcribed.

Students who are working on dissertations spend hours gathering information, working on interviews, doing research and jotting down their own thoughts. That’s a lot of your time and effort put in over the course of the year and now it comes down to one dissertation.

Add in the varying ways and formats you may have your interviews and research and all of a sudden, the thought of putting it all into an understandable and useable format can be daunting. You’ve put hundreds of hours of work in and now you need to understand all of those interviews.

Imagine writing your dissertation and you remember something that an individual or yourself said that you want to put in your dissertation, but you can’t remember exactly what was said or where in all of your hours of notes it could be located. It could take a while just to find that information if you had to transcribe it all by yourself.

Why spend so much time trying to interpret your research and interview transcription when you could outsource it to a transcription service? Time you could be using studying, putting in finishing touches or even just taking a much needed and well deserved break!

By using a transcription service, you can have your dissertation notes and interviews in a format of your choosing with a quick turnaround. When you use Scribie’s transcription service, you get multiple and accented speakers included in our already low price. Plus, when you upload more than 20 hours, you get a 10% discount on your order. Perfect for students who are low on funds, but have a lot of data that needs to be sifted through.

With Scribie, you can keep tracker of speakers and utilise our one-of-a-kind Integrated Editor, just to name a few. Scribie lets you choose your turnaround time, your price and with 98% accuracy guarantee, you know that all of your treasured and valuable data is in safe hands. Consider using Scribie’s transcription service for your dissertation needs or any of your student needs and spend the time where it really matters.

Start uploading you files now and order!

Interview Transcription for Documentary

Here is another interview with Jenny Brown for the documentary about the brutality that animals face worldwide. Scribie is proud to associate itself with this noble cause.

Please send a mail to support@scribie.com or you can chat with us directly for any further queries.

Start uploading you files here for quick and affordable transcription service.

Interview Transcription With A Greater Purpose

It is true that every word we transcribe here at Scribie has our heart and soul into it. However, it is not every day that we get to serve a greater cause through our work. But that did happen a few days back when we got to transcribe a documentary film for one of our clients that addressed a very important issue of our planet.

Blonde + Co., one of our clients, recently interviewed Will Tuttle, the American writer, speaker, musician, and co-founder of the Circle of Compassion and the Worldwide Prayer Circle For Animals. This interview was a part of a documentary film that the organisation is making to enlighten the world about the brutality that animals face worldwide. In his interview Will Tuttle highlighted the issue of ‘commodification’ of animals. He believes that we as a society live by the principle of commodification where animals are perceived as a thing that can be bought, sold, and killed. He also believes that while hurting animals we are also inflicting wounds on ourselves and our planet. These ‘wounds’ are on a far deeper level than just the ones on the body because the process is causing devastation slowly but surely.

Animal cruelty barely needs any introduction. Every year more than 70 million animals succumb to human greed. Although much has been spoken about the issue, the problem is still persistent and begs attention. So, when the opportunity of associating ourselves with such a noble cause showed up, we gladly accepted. We were very happy to provide free transcription service to Blonde +C for this purpose and look forward to associating ourselves with many such causes in the future. This is our way of making a difference and we are ready to go the extra mile.

Please send a mail to support@scribie.com if you have any questions or you can chat with us directly.

Start uploading you files here for quick and affordable transcription service

Scribie Announces Partnership With Amolto Call Recorder

Scribie is proud to announce their partnership with Amolto Call Recorder for Skype. This partnership allows you to order transcriptions of the Skype calls directly from within the Amolto Call Recorder. Amolto Call Recorder provides you with software that makes it easy to record your Skype calls. When you start your Skype call, Amolto starts to record automatically. A simple and easy to use interface pops up on the screen. (It’s important to note that this is only available for Windows).

To utilise this new feature, register for a new Scribie account from the special partner page. You will get an API key which you need to copy in the Amolto Call Recorder options page.

 

 

Once you’ve done that, you can request new transcription directly from Amolto Call Recorder by opening the “Recording history” window.

 

Select the recording and click on the ‘Transcription menu’ to upload to Scribie.

 

You’ll be able to see the progress of your transcription in ‘Recording History’. Once the transcription is complete, you can choose any of the supported formats e.g.Microsoft Word (.doc), OpenDocument Text (.odt) and Adobe PDF (.pdf) and plain text (.txt), to download your file.

With this partnership both Amolto and Scribie intends to give their customers a seamless experience. There’s no need to download recordings or upload files in multiple places. The combined services of Scribie and Amolto brings you, the customer, the same service and accuracy you have been accustomed to with Scribie, plus the added benefit of convenience to get your Skype calls transcribed in one easy place. Consider your time yours once again.
If you’re ready to create your account, head on over to Scribie and if you already have an account, go download your copy of the Amolto Call Recorder now.