Simplified Pricing

We have simplified our pricing and merged the Budget/Regular/Rush transcripts into a single type called Manual. The transcription rate for Manual transcript type is $0.80/minute with a 36 hours turnaround. In effect, we no longer support the $0.60/minute rate with the 5 day turnaround or the Rush option with 12 hour turnaround.

This pricing structure leaves us with just two types of transcripts; Automated and Manual. These names are self-explanatory. Automated transcripts are never touched by our human transcribers and you have to edit the transcript yourself to the desired accuracy level. The manual transcripts are done by our transcribers and we ensure that the accuracy is 99% or more.

This change is effective from 1st Jan 2019. Please visit the update pricing page for more.

https://scribie.com/transcription/pricing

 

2017 Scribie Policy Announcement

2017 Transcription Policy Changes

Thank you for choosing Scribie for your transcription needs. We have a few important policy updates for 2017. These changes come into effect from Jan 1st, 2017.

It is important to note that a majority of our customers will not be adversely affected by these changes. It will improve our operational efficiency and enable us to serve you better.

Over the past 12-months, we have experienced incredible growth—for a small unfunded startup, this is no easy feat and we are very grateful to all our customers for that. We believe that the reason for such unprecedented growth is our core philosophy we hold dear and fast.

This fundamental philosophy is simple:

  • We will never compromise on the quality of the transcripts, irrespective of the difficulty level.
  • We will always compensate our transcribers fairly for their time and effort.

 Changes

  • Flex 5 is now called Budget, 1 Day is now Regular, Express is Rush.
  • Pricing for Regular and Rush has been increased.
  • Turnaround for Budget is 5 days instead of 3-5 days. Similarly, turnaround for Regular is 36 hours instead of 24-36 hours and Rush is 12 hours instead of 8-12 hours.
  • Bulk discounts have been withdrawn.

The new rate chart is the following

Service Type
Budget
Regular
Rush
Transcription Rate, per minute of audio 
$0.75
$1.50
$3.00
Turnaround Time
5 days
36 hours
12 hours


Budget
: Our most affordable price point will stay the same but in order to manage expectations the delivery date has been simplified to 5 days. However, it is important to note we will do everything possible to deliver as early as possible. We would rather exceed our customer’s expectations, rather than merely meet them. This was called Flex 5 earlier, with a turnaround time of 3-5 days. 

Regular: Scribie has nominally increased the price for orders to be delivered in 36 hours.  This allows us to compensate transcribers for working after hours and overtime to ensure your files are delivered with the highest quality and accuracy within 36 hours. Once again, we will try our hardest to beat the delivery expectation without sacrificing quality and accuracy. This was called 1 Day earlier with a turnaround time of 24-36 hours.

Rush: Scribie has adjusted the price for orders to be delivered in 12 hours.  Again, this ensures our transcribers are paid appropriately for their time and effort while guaranteeing your files are delivered with the highest quality and accuracy within 12 hours. And just like our other services, our goal will be to beat these delivery expectations. This was called Express earlier, with a turnaround time of 8-12 hours.

Bulk Discounts: Scribie will no longer discount bulk orders. In the spirit of authenticity, we are creating an even playing field for all our customers.

A Note From Our Founder: Why We Charge By Difficulty Level

Starting this year, we made an important policy decision; to charge for transcription of audio/video files based on the difficulty level instead of just by the audio minute. It is an important policy change and can destroy our business. As the founder of Scribie, I firmly believe that it is the right thing to do.

Let’s start by defining the difficulty level. The industry standard for transcription of a clean audio file is around 4 times the duration of the file (1 hour long file takes around 4 hours to transcribe). Any issues in the audio file such as accent, background noise, distortion, distant speakers etc., adds a multiple to that time. E.g., files with accented/distant speakers can take twice the time to transcribe just because those parts have to replayed over and over again. That multiple is what we define as the difficulty level of the file.

It is, however, a tricky thing to measure as the customer and the transcriber will have differing opinions. We internally have a voting system and an algorithm which flags difficult files for our admins. The algorithm uses a statistically significant sample size and we believe this is the closest we can arrive to an un-biased consensus opinion.

Once we have measured the difficulty level, we can estimate the cost which it will add to process of transcription. There are four ways we can account for the cost.

  1. Compromise on the accuracy
  2. Absorb the cost ourselves
  3. Ask our transcribers to spend the additional time and effort for free
  4. Charge our customers more

The first option is the easiest one. It’s a good compromise as long as it’s acceptable to both parties. However, it is a slippery slope and has disastrous consequences for a meritocratic system like ours. We grade our transcribers by the mistakes at each step of the transcription process and we cannot trust the grades if there are unknown number of mistakes. Also, it contradicts our quality guarantee.

Until last year we used to absorb the cost. It was viable since our rates were higher. It was however grossly unfair to our transcribers since we demanded the same accuracy without any additional compensation but still graded them based on the same criteria. We lost many good transcribers as a result. I still feel terrible about that.

The third option is a non-starter since basic economics defeats it. We pay our transcribers by the audio hour and a flat rate just leads to a terrible quality transcript most of the time.

That brings us to the fourth option; pass the cost on to the customer. Logically it is the best option to choose, but also the riskiest since it is hard to argue with customers. Operationally, it enables us to compensate our transcribers by the difficulty level which in turn distributes the effort required evenly across our 4-step process and optimizes the accuracy/effort ratio.

Since implementing this policy we have lost many customers and have even been ridiculed publicly. But that is a price we are prepared to pay. We firmly believe that our customers deserve the best quality transcript irrespective of the file and our transcribers deserve the best possible compensation for their efforts. Charging by the difficulty level is the only way we do both and achieve our goal of maximum possible accuracy.