Scribie’s Delivery Limit And the Rationale Behind It

delivered_on_timeDelivery is an important aspect for transcription service. The results of transcriptions are time bound. It has to be delivered on or before time to make it worth for customers. There are a lot of inquiries about delivery limit in our customer’s mind and here are a few details which might help you understand the reasoning behind it.

The most prior reason is to serve all our clients impartially. Every file is first transcribed, reviewed by proof reader and then send to the client. As correctly said “every good thing takes time” so does our QA team. They go through each and every word of the audio file to ensure you get perfectly transcribed files with no corrections or inconsistencies. They are there to ensure that you get high quality transcripts.

Scribie provides various delivery TAT.

Express
In this category, for a 2 hour file turnaround is 12 hours. There is a delivery limit of ordering only 2 hour audio file per day for each customer.

1 Day
We also have a day delivery in which transcripts are delivered within 24 hours if the order is placed before 2:30 PM EDT (US), or within 48 hours if ordered after.

Flexible Week or Day

If our client opts for flexible week or month then the delivery date will vary anytime within the week or month as opted for.

Bulk Order Delivery

For bulk order Delivery, we don’t want to overwhelm us with lot of files so we try to keep a pre informed way of handling them. We always want to deliver best for all our esteemed customers and in a fair way. Hence, for bulk orders the delivery dates will be adjusted depending on the number of hours ordered. We impose a delivery limit of 2 hours of transcripts per day per user. If you order more than 2 hours of transcripts in a day then the deliveries are divided in a way to receive around 2 hours of transcripts per day.

How does our delivery model works? Here are some examples based on hours of file.

  • If you have three files of an hr each and TAT chosen is 1 day, then the first and the second file will be received on next day and the third file will be received the day after.
  • If you have ordered 10 hrs of files with turnaround time of 2 – 7 Days, Then the first two hrs will be delivered on 7th day and then the next 2 hrs on 8th day and so on.
  • If you have ordered 4 hrs long single audio file with turnaround time of 1 day and then the complete file will be delivered only on 2nd day.
  • Similarly, for 2.5 hrs. With turnaround time of 2-7 days. Then the files will get delivered only after the 3rd day.

Rationale behind our strategy is that our proofreaders can work only on a 2 hour file each day and we would want only one proofreader to work on same file to maintain flow which causes less errors more consistency. Hence a 4 hr long single file will take 2 days to deliver.

Everyone is in hurry so we serve equally to everyone without any partiality. Files with poor audio quality, distortions, non-native speakers or difficult accents may take up additional days since it take 2 -3 rounds of proofreading before it reaches our quality standard.  We intimate our clients about the delay through email notification. In case we fail to transcribe we refund their amount.

Please send a mail to support@scribie.com or you can chat with us directly for any further queries.

Express Delivery: A First For Scribie

The one option we always wanted to support was the 12 hour delivery. Last week we were finally able to launch this feature. It’s sort of a big deal since it’s the first time such a option is being offered in the General Audio Transcription industry. You can now download the transcript within 12 hours of placing the order, with a quality guarantee of 98%. This means that you can order the files in the evening and download a highly accurate transcript by the time you start work the next morning. This was one of the most requested feature from our customers.

However it’s a difficult feature to support (which is one of the reasons why nobody else does it) and presents several hurdles. First of all, it has to be available 24×7 to be useful. This is mostly an operational issue and not that hard to overcome since it required setting up a night shift team to start off where the day shift team left off. We laid out plans for it in the first quarter of this year, started hiring and training. We were able to get the night shift operational this month.

The other big issue was quality. We cannot sacrifice quality for speed; a rework is not an option if you’re on a tight deadline. This was quite hard since it required lot of tuning of our transcription system. We follow a rigorous four step process. The first two steps, Transcription and Review, are done by our certified freelancers. The last two steps, Proofreading and QC are done in-house. For the 12 hour delivery to work, the file should be reviewed and ready for our in-house team as early as possible. Right now, we can get to that stage in around 3 hours, given an hour long file. The industry standard for 1 hour of audio is 4 hours for transcription and 2-3 hours for review.

Finally everything fell into place and we are very proud present the 12 hour TAT option. We are the first among the new crop of online audio transcription services to offer this. It shows off the maturity of our transcription system and gives us some bragging rights. So keep us in mind when you are under that tight schedule and need a transcript done in like yesterday.