If you run into the situation where you recorded a Skype call with CallGraph but you can hear only one side of the conversation when you play it back, then there are two things you can do.
- Check if CallGraph has been authorized to connect to Skype. Without Skype authorization CallGraph cannot access the voice data from the Skype call and therefore cannot record the other side of the conversation. Skype authorization process can be sometimes tricky. If you face any issues then check the post on troubleshooting tips.
- If authorization has been done, then try setting the recording mode to mono from configuration -> general tab and recording another test call. CallGraph records by default in stereo mode where your once and everyone else’ voice is encoded on different tracks. Unfortunately some PC’s are not configured correctly to play such files and you can hear only one track during playback. In mono mode both channels are mixed into a single track.
Once CallGraph has been authorized to connect to Skype it should be able to record both sides of the conversation just fine.