Call Graph needs to connect to the Skype API so as the get the voice data. Skype should automatically ask you now to authorize Call Graph and once you’ve permitted it, you are all set. But sometimes that never happens. Here’s a step by step tutorial on how to authorize CG to connect to Skype.
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Step 1: Go to Skype – > Tools -> Options
Step 2: Click on ‘Advanced’ tab on the left navigation bar. Click on that ‘Manage other programs access to Skype’ link at the bottom of this window.
Step 3: Highlight CallGraph.exe and click on the ‘Change’ button. If CallGraph is not listed there, then try restarting both CallGraph and Skype.
Step 4: Select ‘Allow this program to use Skype’ and click on the OK button.
Step 5: Wait till CallGraph system tray icon shows a green tick mark and the toolbar has the message ‘Ready to record’ at the bottom.
If you get a message from Skype “Another application (CallGraph.exe) is attempting to access Skype, but we are unable to respond. Please try to restart application.” then please try restarting both Skype and CallGraph. To restart CallGraph, right click on the CallGraph system tray icon and choose exit from the popup menu. More troubleshooting tips are here.
If you do not get any message from Skype then try making a call to Skype Test Call Service (echo123).
If you have authorized CallGraph and still can hear only one side of the conversation in the recorded file, then it might be a problem with your stereo file playback settings. Please try recording in the mono mode. The setting is in configuration -> recording tab.
Leave a comment or get in touch with us if you need any help.