Transcription FAQ: Good Audio vs. Bad Audio

Setting The Record Straight Think about a time when you have been talking on the phone and the connection begins to cut out, or you are talking to someone at an event and trying to yell over the background noise, or the volume of their voice is too low? It is difficult to hear what… Continue reading Transcription FAQ: Good Audio vs. Bad Audio

Skype Desktop API Disabled?

The CallGraph Skype recorder is built on the Skype Desktop API. Some parts of the API was deprecated by Microsoft last year. The announcement can be found at the following link. Fortunately CallGraph did not use those APIs and was still working. With the Skype update however, it seems that some more APIs have been removed… Continue reading Skype Desktop API Disabled?

CallGraph: Stereo vs Mono Recording

CallGraph Skype Recorder records by default in stereo mode which means that your voice and other participant(s) voice are on different tracks in the file. While playing back you will hear your voice on one side of the speaker while your caller/callee’s voice on the other side. To force CallGraph to record in a single… Continue reading CallGraph: Stereo vs Mono Recording

Invalid Certificate Issue Resolved

Due to an incorrectly configured SSL certificate on our server browsers were showing an security warning whenever any secure pages on were accessed. We have corrected the configuration now and the security warning should go away. If you had faced the issue then please try now. Technical details follow. The problem was that the… Continue reading Invalid Certificate Issue Resolved

Skype Unable to Respond

If you get the message “Another application (CallGraph.exe) is attempting to access Skype, but we are unable to respond” from Skype, here are few things you can do to resolve this issue. Make a call to Skype Test Call Service (echo123) or any other contact. This will force Skype to check it’s database of whitelist’ed… Continue reading Skype Unable to Respond