Setting The Record Straight Think about a time when you have been talking on the phone and the connection begins to cut out, or you are talking to someone at an event and trying to yell over the background noise, or the volume of their voice is too low? It is difficult to hear what… Continue reading Transcription FAQ: Good Audio vs. Bad Audio
The CallGraph Skype recorder is built on the Skype Desktop API. Some parts of the API was deprecated by Microsoft last year. The announcement can be found at the following link. http://blogs.skype.com/2013/11/06/feature-evolution-and-support-for-the-skype-desktop-api/ Fortunately CallGraph did not use those APIs and was still working. With the 18.104.22.168 Skype update however, it seems that some more APIs have been removed… Continue reading Skype Desktop API Disabled?
CallGraph Skype Recorder records by default in stereo mode which means that your voice and other participant(s) voice are on different tracks in the file. While playing back you will hear your voice on one side of the speaker while your caller/callee’s voice on the other side. To force CallGraph to record in a single… Continue reading CallGraph: Stereo vs Mono Recording
Due to an incorrectly configured SSL certificate on our server browsers were showing an security warning whenever any secure pages on Scribie.com were accessed. We have corrected the configuration now and the security warning should go away. If you had faced the issue then please try now. Technical details follow. The problem was that the… Continue reading Invalid Certificate Issue Resolved
If you run into the situation where you recorded a Skype call with CallGraph but you can hear only one side of the conversation when you play it back, then there are two things you can do. Check if CallGraph has been authorized to connect to Skype. Without Skype authorization CallGraph cannot access the voice… Continue reading One Sided Recording
If you get the message “Another application (CallGraph.exe) is attempting to access Skype, but we are unable to respond” from Skype, here are few things you can do to resolve this issue. Make a call to Skype Test Call Service (echo123) or any other contact. This will force Skype to check it’s database of whitelist’ed… Continue reading Skype Unable to Respond
Here’s the list of know issues for CallGraph Skype Recorder version 22.214.171.124. If back to back calls are made/received from Skype then the second call may not be correctly recorded. The recording file for the second call does not contain the audio the second call, but the first call. This happens only in few cases.… Continue reading Known Issues v126.96.36.199
On some setups starting the recording mutes the callers voices. To prevent this turn off the Near End EC option from configuration -> advanced tab. Exiting Call Graph just after the recording is finished or in between the recording might cause a crash. The files are however saved and the call is restored. When playing… Continue reading Known Issues v188.8.131.52