If CallGraph Browser fails to start or if you get an error message similar to the following
Error: Platform 5.0 is not compatible with minversion> =1.8 maxversion<= 2.0
Then please download and install the following setup to fix it.
http://scribie.com/download?f=CallGraphBrowserSetup.exe
After the install finishes, please restart CallGraph. To restart CallGraph, please right click on the CallGraph System Tray icon and choose Exit from the popup menu.
Please note that CallGraph will still work fine without the CallGraph Browser. Skype calls will still be recorded and saved in your PC’s My Documents\My Call Graphs folder (or wherever you have set it to). The CallGraph Browser is User Interface which allows you to manage your recorded calls. It is a Mozilla XULRunner application and depends on the XUL runtime. If you update Firefox or uninstall it CallGraph Browser might stop working.
Update:
Please check the following link if your calls aren’t being recorded correctly.
I am having this problem with Firefox 8.0. Is there an update out to fix this?
Thanks.
The same setup will work for Firefox 8.0 as well. Please make sure you restart CallGraph after the install as mentioned.
Still does not work, Browser will not open
Please try restarting your PC.
Using firefox 10.2. can’t get CallGraph browser to work. Also, when I replay the recorded calls I can barely hear the other party on the call. My voice is loud and clear. What am I doing wrong? Thanks for the free software!
For CallGraph Browser please check the following link.
http://scribie.com/blog/2011/06/callgraph-browser-failure/
For one sided recording, pelase check if you have authorized Skype connection.
Will CallGraph work with google call. I’ve tried and all I get is my side of the call. It’s missing the other. Works great with Skype. Any options in FireFox or Google that need to be made so that Call Graph would get both sides of the transaction?
No. CallGraph works only with Skype.
I got Call Graph to work, but the browser does not open up. I am running IE8. The error is: http://www.callgraph.biz could not be found. Please check the name and try again.
Please try uninstalling CallGraph and re-installing.
Rajiv, I use Google Chrome, and having the same problem. Do I need to just use Firefox?
No, you just have to run the setup mentioned and it will fix the issue.
I receive an error when I want to pop up the browser. it says:
Error: Platform version ‘12.0’ is not compatible with
minVerson >=1.8
maxVerson <=2.0*
I've downloaded the "fix" thingy above, but it didn't change anything.
Disregard the previous question above. I restarted Call Graph and now the Browser’s up
I’m having the same problem as KaiHimotama but it won’t go away after I restart Call Graph. What should I do?
Please try uninstalling and re-installing.
The fixed worked fine. However, after it has been installed, the recording function no longer works! How to fix that?
Can only record myself not the other person and tried making sure all Skype configurations are working and set properly but still Call Graph isn’t recording the other person
I’ll check out the article, no I haven’t found a solution
I’m getting this message: error: recording could not be started. please restart call graph and try again. Any solutions?