How Does Scribie Ensure Best Quality Transcription At A Lower Cost

There are many transcription services out there, all clamoring for your attention and money. Not all transcription services, however, are created equal.

Some may charge you a certain standard fee, but then add on fees for additional services. Some may not provide you with the best quality for your money.

Scribie offers you the best quality, 98% guarantee, at a price that doesn’t increase because you want your file as a Word document or because there are multiple speakers in your file. Scribie wants to give you the best quality you can get without breaking the bank.

You may be asking yourself how exactly is this done. For starters, Scribie’s platform is 100% online and service is provided by a large group of qualified freelance transcribers. This means no building or maintenance cost that most businesses have to cover. The freelance transcribers work via crowdsourcing and the work is quality checked by a highly efficient quality control team.call-center-1015274_640And if for any reason, you are not satisfied with the quality of your transcription, Scribie also offers a free re-review.

Now when it comes to pricing, those of you who have audio files that are of a high difficulty to transcribe may have to face some additional charges. This is only due to the fact that it requires more time and effort on the part of transcribers.

These include things like speakers with accents or files with noisy backgrounds, which are not picked by our transcribers as a first choice. These files then get stuck and the only way to get these files done is by giving more incentive to the transcribers.

But even with these additional costs, Scribie has found a way to help. Scribie has recently increased the delivery limit to 4 hours and at the same time, additional charges have been reduced to only $1.oo per minute of audio.

If your file has good audio quality, then you easily benefit from the new lower rates. If you want to save some money and ensure that your file is of good audio quality, check out a recent post on just how to do it.

Scribie strives to give you the best for the least amount of money. We want to give you service and quality that makes it seem as if you did it yourself; service that is up to your standards.

Scribie’s Delivery Limit And the Rationale Behind It

delivered_on_timeDelivery is an important aspect for transcription service. The results of transcriptions are time bound. It has to be delivered on or before time to make it worth for customers. There are a lot of inquiries about delivery limit in our customer’s mind and here are a few details which might help you understand the reasoning behind it.

The most prior reason is to serve all our clients impartially. Every file is first transcribed, reviewed by proof reader and then send to the client. As correctly said “every good thing takes time” so does our QA team. They go through each and every word of the audio file to ensure you get perfectly transcribed files with no corrections or inconsistencies. They are there to ensure that you get high quality transcripts.

Scribie provides various delivery TAT.

Express
In this category, for a 2 hour file turnaround is 12 hours. There is a delivery limit of ordering only 2 hour audio file per day for each customer.

1 Day
We also have a day delivery in which transcripts are delivered within 24 hours if the order is placed before 2:30 PM EDT (US), or within 48 hours if ordered after.

Flexible Week or Day

If our client opts for flexible week or month then the delivery date will vary anytime within the week or month as opted for.

Bulk Order Delivery

For bulk order Delivery, we don’t want to overwhelm us with lot of files so we try to keep a pre informed way of handling them. We always want to deliver best for all our esteemed customers and in a fair way. Hence, for bulk orders the delivery dates will be adjusted depending on the number of hours ordered. We impose a delivery limit of 2 hours of transcripts per day per user. If you order more than 2 hours of transcripts in a day then the deliveries are divided in a way to receive around 2 hours of transcripts per day.

How does our delivery model works? Here are some examples based on hours of file.

  • If you have three files of an hr each and TAT chosen is 1 day, then the first and the second file will be received on next day and the third file will be received the day after.
  • If you have ordered 10 hrs of files with turnaround time of 2 – 7 Days, Then the first two hrs will be delivered on 7th day and then the next 2 hrs on 8th day and so on.
  • If you have ordered 4 hrs long single audio file with turnaround time of 1 day and then the complete file will be delivered only on 2nd day.
  • Similarly, for 2.5 hrs. With turnaround time of 2-7 days. Then the files will get delivered only after the 3rd day.

Rationale behind our strategy is that our proofreaders can work only on a 2 hour file each day and we would want only one proofreader to work on same file to maintain flow which causes less errors more consistency. Hence a 4 hr long single file will take 2 days to deliver.

Everyone is in hurry so we serve equally to everyone without any partiality. Files with poor audio quality, distortions, non-native speakers or difficult accents may take up additional days since it take 2 -3 rounds of proofreading before it reaches our quality standard.  We intimate our clients about the delay through email notification. In case we fail to transcribe we refund their amount.

Please send a mail to support@scribie.com or you can chat with us directly for any further queries.

Delivery Limit

We impose a delivery limit of 2 hours of transcripts per day per user. If you order more than 2 hours of transcripts in a day then the deliveries are staggered such that you get around 2 hours of transcripts per day. For example, if you order 4 files of 1 hours each (approximately) then you’ll receive 2 files each day, for the next 2 days. Similarly if you order 4 files of 1:30 hours each, then we’ll deliver the first file the next day, the next two files the day after and the last one the third day.

We are very flexible with the delivery limit and we can deliver more if required. The delivery limit is mostly a preventive measure which enables us to serve all our customers equitably. Our capacity is limited by amount of hours we can proofread each day. Proofreading is the penultimate step in our transcription process where one person goes through the complete file and corrects all inconsistencies.

We have designed our transcription system to be scalable. If you are in need of a quick turnaround for a bulk order, without any compromise on the quality, then our transcription service is the right choice for you.

Transcription System: Proofreading

This is a series of posts on our human-powered audio transcription system. The following are links to the previous parts: OverviewWorkflowCertification, Transcription & Reviews.

In our workflow, we first break the audio file into smaller parts and each part is then transcribed and reviewed by different people. Due to this methodology the transcript may contain inconsistencies. Proofreading is the step where these inconsistencies are corrected. Our proofreaders are the best of the best amongst our certified transcribers. We employ them as contractors and train them. The proofreader goes through all the parts of a file, does all the corrections necessary and prepares the final transcript for delivery.

We have specialist proofreaders for different accents and subject matter. Tough accents such as Indian, African, etc. and mixed accent files are handled by them. Subject matter experts take care of Medical, Legal, Academic and technology (eg, Web Development, Telecom etc.) files. Additionally our proofreaders are trained to research specific terms and acronyms. We also do additional proofreading if requested. Additional proofreading option can be specified while ordering and is recommended for difficult files.

Our delivery capacity is limited by number of hours we can proofread in a day. That is the reason behind our delivery limit of two hours per user per day. We stagger the deliveries over several days when more than two hours is ordered by one customer in a day. It is a safeguard to prevent us being overwhelmed by a single large order. However we do have the ability to ramp up very quickly and recruit new proofreaders whenever there is a need. We just have to be told about it in advance.

Proofreading is what sets us apart from other transcription services. It is designed to guarantee high transcript quality. If you are looking to get a highly accurate transcripts at a reasonable cost then our transcription service is the right choice for you.

The next part of the series is QC & Delivery.