What Qualifies As A High Difficulty File?

Audio Quality photo by Alex Ruban

Explaining High-Difficulty Files

At Scribie, we follow a very straightforward process from ordering a transcription to delivering it. You upload a file, select the desired turnaround time and place the order. Next, our transcribers start working on it while you monitor the progress online.

Once transcribed, the file is quality checked by our dedicated team and delivered to you. The effect? 99% or more accurate transcriptions. While most things remain constant, there is something that keeps on changing in this system — the nature and quality of the audio files.

When it comes to a file that needs to be transcribed, nothing matters more than clarity or sound quality.

In fact, this factor becomes crucial in determining whether a file should be categorized as ‘high difficulty’.

What Is A High Difficulty File?

As you might have guessed, it is a file that is very difficult to transcribe. Maybe the audio is not very clear or maybe there is a lot of background noise, which makes listening in pretty challenging. Here are some common characteristics of high difficulty files.

  • Non-American accents (e.g. British, Australian, Hispanic, Native American, Indian, Asian, African, European etc.)
  • High ambient/line noise (e.g. AC noise, hiss, hum)
  • Noisy background (e.g. if the recording was done in a café)
  • Distant speakers (e.g. if the recorder was kept far away from the speakers, faint voices)
  • Distortions (e.g. clipping, high pitched voices)
  • Disturbances (e.g. typing sounds, audio breaks)
  • Diction (e.g. slurring, rapid speaking, mumbling)
  • Quality (e.g. low sampling rate)
  • Reverberation (most frequently caused by bad room acoustics)
  • Echo (e.g. while recording Skype calls)
  • Inaudible parts

Who Determines If A File Is Highly Difficult?

Your file may sound ‘fine’ to you, but that might not be the case. Since we receive files of varying quality and content, the audio quality of your file is judged by numerous transcribers in our system. The difficulty level then becomes is a relative concept. We believe our transcribers have a better perspective and are in a more informed position to understand the difficulty level of a particular file and hence they are the ones who decide if your file should be categorized as a high difficulty file. We found this is the best solution for ruling out any possibility of subjectivity.

How Does It Affect The Rates?

If you are an existing customer you know that Scribie charges a flat rate for all files. BUT the high difficult ones are an exception. As of January 2016, we have implemented new policies that ask for additional charges for high difficulty files. Since high difficulty files require more time and effort from the transcribers, it is only fair that we compensate them accordingly for it. Plus, the additional pay is the motivation that the transcribers get to ensure that quality is not compromised. Generally, the extra charge varies between $0.50/ minute and $2.00/ minute.  We always inform the customer in case a file is found to be of a high difficulty level. The customer also has the liberty to cancel the order in case he is not willing to pay the extra charge and get a full refund.

We do our best to give you quality transcription within your deadline, even if it’s a highly ‘difficult’ file, and we ensure that the transcription matches the highest standard of accuracy.

Start uploading today.

How to Know You Have Chosen the Best Online Transcription Service

Scribie_Transcription

Don’t Take Chances On Transcription

There are many ways to hire a good online transcription service provider. Taking a chance on one should not be one of them. This is because of the nature of work that is involved. The files to be transcribed are often crucial information that has an important role to play in terms of research, business, and more.

So, how do you know that you have found the best online transcription service provider? There are some sure-shot ways to know.

Top Transcription Must-Haves

1. User-friendly interface

A clean and easy-to-navigate website is a pre-requisite. You should be able to move between the pages, check out the services that the company offers and place your order without much hassle. A clean website is a basic element any good service provider should have. It is also important because it gives you an idea of how serious the company is about their job. Most organizations know that a website is the first impression that they have on a prospective client’s mind. If they are not careful about doing their best in this area, chances are they won’t be mindful of doing a flawless job for you as well.

Clean UI

2. Secure and trusted payment

Scribie_PricingWhen you are placing an order online, you need to provide the details of your credit or debit card information. Needless to say that you should feel comfortable doing so. A trustworthy service provider will always be careful to make its website safe and secure. You should also be able to see all pricing details before you place any order. At Scribie, we provide a very detailed break-up of the rates and the pricing options so that there are no surprises later on and you have a very clear idea of the service you want to avail.
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3. Relevant review tools

Wouldn’t it be great if you could check the progress of your transcription and ensure that it meets great quality standards? Nobody wants to feel as if the uploaded file has been sucked into a nameless black hole so that all you can do is wait eagerly until the final transcribed file arrives. We at Scribie understand that too well. That is why we offer the unique Integrated Editor (pictured below.) Our clients can use the various tools of this free editor to check the quality of the transcription whenever they want.

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4. Free Re-reviews

A good transcription service provider will always have enough room to accommodate your suggestions. In other words, you re-reviewshould be able to ask for a re-review if you find the final transcribed file is lacking in quality. We at Scribie offer you one free re-review if you are not happy with the final file. You can also offer inputs and suggestions while asking for this re-review, which we will try our best to incorporate during the proofreading phase.

 

5. Testimonials and reviews

Client testimonials are one of the best parameters by which you can judge a company. Look for online reviews before you make up your mind. You can find the ones about us on Scribie’s homepage itself.

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A good transcription service is an important first step that can have a far-reaching impact on your business. We at Scribie assure you of quality transcription delivered within the deadline. Start uploading your files now.