How Businesses Can Leverage Scribie’s API To Provide Transcription Service To Their Users.

APIToday transcription has its own place in your business toolbox. Transcription services can take your business to a next level. It opens door for improvements and betterment for your business. The need of the hour is to provide these business a way to easily integrate their systems or website with the best quality transcription service. Scribie has enabled this by releasing its very own REST API. It provides easy integration and seamless user experience with least investment for the business. Some of the advantages of partnering and integrating Scribie’s API are. Continue reading “How Businesses Can Leverage Scribie’s API To Provide Transcription Service To Their Users.”

CallGraph Retirement

Skype recently announced the retirement of it’s Desktop API by December 2013. CallGraph Skype Recorder is built on the Skype Desktop API and depends upon it to function. Without the Skype Desktop API CallGraph Skype Recorder will cease to function. It is very unfortunate, but we will be forced to retire CallGraph Skype API along with the Skype Desktop API. There are no workarounds possible.

CallGraph Skype Recorder was released in March 2008 and as a free tool to record Skype conversation. It was, and still is, the only free Skype Recording Plugin without any limitations. It is especially popular in the podcasting community and a lot of podcasts are recorded still with CallGraph. For us, it was a great tool to provide our customers. At the end of the day, we are very happy that a lot of people used our tool and were happy with it. Thank you for using CallGraph.

As a fallback we would suggest using an app on your phone to record the call off your computer speakers.  It leads to a loss of quality, but it works.

Update  (7th November, 2013): The call recording API will not be retired at this time, as per Microsoft. CallGraph should therefore continue to work.

Skype Link Error

If an error is detected in connection between Skype and Call Graph during the recording, then the recording is stopped prematurely and a notification is displayed to that effect. Here’s how you can resolve the issue.

  • Check if you have any other Skype plugin installed which is causing a conflict. Try disabling them and record a test call to see if it works. Generally if you have another recording plugin, it will conflict. You’ll have to choose between the other plugin and Call Graph.
  • Check if your firewall is blocking the connnection between Skype and Call Graph. Try adding an exception rule for Call Graph.

If you require help in resolving it then please contact us or leave a comment here.

Skype Authorization HowTo

Call Graph needs to connect to the Skype API so as the get the voice data. Skype should automatically ask you now to authorize Call Graph and once you’ve permitted it, you are all set. But sometimes that never happens. Here’s a step by step tutorial on how to authorize CG to connect to Skype.

Click on the image to enlarge.

Step 1: Go to Skype – > Tools -> Options

Step 2: Click on ‘Advanced’ tab on the left navigation bar. Click on that ‘Manage other programs access to Skype’ link at the bottom of this window.

Step 3: Highlight CallGraph.exe and click on the ‘Change’ button. If CallGraph is not listed there, then try restarting both CallGraph and Skype.

Step 4: Select ‘Allow this program to use Skype’ and click on the OK button.

Step 5: Wait till CallGraph system tray icon shows a green tick mark and the toolbar has the message ‘Ready to record’ at the bottom.

If you get a message from Skype “Another application (CallGraph.exe) is attempting to access Skype, but we are unable to respond. Please try to restart application.” then please try restarting both Skype and CallGraph. To restart CallGraph, right click on the CallGraph system tray icon and choose exit from the popup menu. More troubleshooting tips are here.

If you do not get any message from Skype then try making a call to Skype Test Call Service (echo123).

If you have authorized CallGraph and still can hear only one side of the conversation in the recorded file, then it might be a problem with your stereo file playback settings. Please try recording in the mono mode. The setting is in configuration -> recording tab.

Leave a comment or get in touch with us if you need any help.