Version 1.0.6.6 is out. Here’s a list of changes that went in. We added support for Unicode in this release. So you can use any characters in your call record names, tags etc. It should…
If you get this notification then your recorded conversation will be garbled and filled with breaks. Try the following steps to resolve the issue. Try setting the mp3 encoding parameters to 16KHz sampling rate and…
For high quality voice recordings of your Skype conversation, please use the following settings Recording Mode: Stereo – 2 channels Sampling Rate: 16000 Hz Bit Rate: 128 kbps The first three can be configured from…
Our weekly update of the recording client is out, version 1.0.6.5. Apart from the several bug fixes, it also contains a new feature: the recording toolbar. This toolbar appears when a incoming/outgoing Skype call is…
If you face any problems with Call Graph, then the first thing that we ask you for is the log file. Here’s how to get yours. Step 1: Right click on the Call Graph task…
As mentioned in the last post, the recent change to our UI had increased the clutter on the call record history page. So today we cleared it up. The result is this. Only the flash…
We released a couple of changes to the UI that we had been working on recently and added a sidebar to the Call Record history page. This sidebar adds a table sorting, batch operations and…
Several new features in this release. Here’s a brief description of each one of them. A new menu item for pausing/resuming uploads has been added. It will show up whenever an upload is ongoing. The…
A big thanks to Jai Vikram at Desistartups for a comprehensive review of the Call Graph and our service CRIMS. Thank you so much guys. Do hop over and read the review.
Today, we introduced a new transcript ordering process and UI. Transcripts are one of the premium features we offer and it is the cornerstone for our business model. Till now we had been offering the…