Dropbox Integration

April 17th, 2014

At Scribie, we want to make it as easy as possible to get your files transcribed. Getting the files on our server is the first step which involves upload the files through the browser. It works great for small to medium sized files, but tends to take a long time for larger files. Importing files from Dropbox faster and easier in such cases. In this post we’ll walk through the steps of importing files from Dropbox and saving the transcripts to Dropbox.

Importing Files

Go to our Uploader page and click on the Dropbox icon on the left side tabs. This will show you the following page.

upload-page

Click on the ‘Choose from Dropbox’ button. It will open a popup window on Dropbox.com. Login to Dropbox, if you’re not already and then select the files. You can select multiple files at a time.

dropbox-popup

Once files are selected, click on the Choose button at the bottom to start the import process.

Saving Files

Once the transcripts are delivered, and after you have checked them for blanks, you can save the transcripts to your Dropbox account as well. Go to your Scribie.com account, Uploaded Files page and click on the ‘Save To Dropbox’ button.

Uploaded-files

It will bring up a popup window with your Dropbox account and you can then select a folder to save the files to.

Dropbox-save

Click on the Save button and you’re done. The transcripts will be available on all your connected devices.

The files are transferred to/from your Dropbox account securely and you do not have to share your Dropbox account information with us. Try out this feature today and let us know what you think. We’ll be glad to help you out if you face any issues.

Transcription Skill

March 5th, 2014

One of the misconceptions about of audio/video transcription is that it’s all about typing. Typing is definitely one of the key skills required, but there are other skills which are equally important, if not more. In this post we’ll elaborate on some of those skills.

Context:

Applying meaning to words and interpreting them is a uniquely human ability. It’s a feat which machines are yet to achieve. We listen to spoken words and combine it with our own knowledge and thoughts to interpret it. During transcription we come across a lot of words which sound similar and have to use context to arrive at correct word. Eg. illicit vs elicit. These words sound similar, but the meanings are vastly different. The correct word depends on the usage.

Memory: 

We often face the situation that the speaker’s voice is partly un-clear and only a syllable or two can be heard. These are the places where we leave blanks. However,  sometimes we can recall the word or the phrase being used in a similar sentence, which fills in the last piece of the puzzle. This is quite similar to the fill-in-the-blanks type of exercise, with additional hints from the audio file.

Research:

Research is one of our strengths. Since multiple people are involved in the transcription of each file, we have that many hands for the research. Google is our best friend for the research, but even searching on Google is a skill in itself. We have to use context again and add something to the search terms. It requires few tries before we find what we are looking for. Names of people and products, acronyms etc. are good examples. Google Maps works amazingly well for names of places.

Knowledge:

Knowledge is not a skill per se, but we use it everyday in our work. The discussion topic in our files vary widely. So general knowledge, current affairs, etc. is good to have.

At the end of the day, it’s accuracy which matters the most. We have to rely on much more than our typing skills to ensure that the transcript is 98% or more accurate. If you are looking to start transcription and/or getting your audio/video files transcribed, then you should consider these factors as well.

Rewarding Careers At Scribie

January 2nd, 2014

Scribie is a fast growing online audio transcription service. We are on a high growth trajectory and looking to grow our QA team. If you are based in Bangalore, India and are proficient in English, then we may have the right job for you. We are hiring for the following positions.

  • Proofreader/QA (Code: SC/PR/1)
  • Transcriber/Reviewer (Code: SC/TR/1)
  • Trainees (Code: SC/FR/1)

We look for following skills primarily.

Listening ability:

Good listening ability is a key skill that is required. The QA work involves listening to the audio file and correcting the mistakes in the transcript. We depend on only one sense for this; our hearing. If you watched Snatch and didn’t feel the need of subtitles, then you should definitely come in and take our skills test.

Comprehension: 

Comprehension  is another basic skill required. In our work, we have to interpret what is spoken and understand it so as to find that one sound-alike mistake, that one contextual mistake out of the thousands of words in the transcript. So if you got the plot of Snatch, and found it amazing, then you do have the chops for it.

Western Culture:

Exposure to western culture is an added plus. Our customers are mostly from the America, Australia and Europe. Therefore exposure to the culture, the way of speaking, terms and phrases used is helpful. Watching Star World, FX, Hollywood movies, and watching/reading BBC, English fiction, non-fiction etc., listening to hard rock/metal music would expose you to western culture.

How to Apply:

Please send your updated resume to jobs@scribie.com and mention the job code in the subject line. The first step will be a phone screening, followed by a face-to-face interview and skills test. During the skills test, you’ll be asked to transcribe and review a 6 minute file. It usually takes around 3 hours to complete.

Why Work at Scribie:

We offer great career growth opportunities, meritocratic system and a good working environment. We are looking for leaders for our growing organization and we reward good performance. We also provide a peaceful and stress-free working environment. The work itself is enriching due to the vast range of topics. There is something new to learn every day. And then, there’s the joy of finding delight in a perfectly done transcript.

Transcription is a hard job. It requires lot of manual effort and knowledge. Our mission is to make it as painless and rewarding as possible. So come, join in our journey and discover a new career.

CallGraph Retirement

October 30th, 2013

Skype recently announced the retirement of it’s Desktop API by December 2013. CallGraph Skype Recorder is built on the Skype Desktop API and depends upon it to function. Without the Skype Desktop API CallGraph Skype Recorder will cease to function. It is very unfortunate, but we will be forced to retire CallGraph Skype API along with the Skype Desktop API. There are no workarounds possible.

CallGraph Skype Recorder was released in March 2008 and as a free tool to record Skype conversation. It was, and still is, the only free Skype Recording Plugin without any limitations. It is especially popular in the podcasting community and a lot of podcasts are recorded still with CallGraph. For us, it was a great tool to provide our customers. At the end of the day, we are very happy that a lot of people used our tool and were happy with it. Thank you for using CallGraph.

As a fallback we would suggest using an app on your phone to record the call off your computer speakers.  It leads to a loss of quality, but it works.

Update  (7th November, 2013): The call recording API will not be retired at this time, as per Microsoft. CallGraph should therefore continue to work.

Proofreader/QA

June 20th, 2013

We have openings for Proofreader/QA positions. The details are as follows.

Requirements:

Fluent in spoken and written English

Ability to proofread audio transcripts and spot contextual errors in it

3+ years of experience in General/Business/Legal Transcription work

Expert in Australian, British, American accents of English

Scribie.com certification and work history is an added bonus

Location:

Bangalore, India. Our office is at the Banaswadi-Hormavu junction on Outer Ring Road.

Compensation:

Starting from Rs. 2.6 lakhs per annum, negotiable. Performance bonus and night shift allowance are also available.

Local candidates will be preferred. Relocation assistance will also be considered.

Please note that this is a full-time, non-homebased position. Both day-shift and night-shift positions are open. To apply send your updated resume to jobs@scribie.com

Express Delivery: A First For Scribie

May 16th, 2013

The one option we always wanted to support was the 12 hour delivery. Last week we were finally able to launch this feature. It’s sort of a big deal since it’s the first time such a option is being offered in the General Audio Transcription industry. You can now download the transcript within 12 hours of placing the order, with a quality guarantee of 98%. This means that you can order the files in the evening and download a highly accurate transcript by the time you start work the next morning. This was one of the most requested feature from our customers.

However it’s a difficult feature to support (which is one of the reasons why nobody else does it) and presents several hurdles. First of all, it has to be available 24×7 to be useful. This is mostly an operational issue and not that hard to overcome since it required setting up a night shift team to start off where the day shift team left off. We laid out plans for it in the first quarter of this year, started hiring and training. We were able to get the night shift operational this month.

The other big issue was quality. We cannot sacrifice quality for speed; a rework is not an option if you’re on a tight deadline. This was quite hard since it required lot of tuning of our transcription system. We follow a rigorous four step process. The first two steps, Transcription and Review, are done by our certified freelancers. The last two steps, Proofreading and QC are done in-house. For the 12 hour delivery to work, the file should be reviewed and ready for our in-house team as early as possible. Right now, we can get to that stage in around 3 hours, given an hour long file. The industry standard for 1 hour of audio is 4 hours for transcription and 2-3 hours for review.

Finally everything fell into place and we are very proud present the 12 hour TAT option. We are the first among the new crop of online audio transcription services to offer this. It shows off the maturity of our transcription system and gives us some bragging rights. So keep us in mind when you are under that tight schedule and need a transcript done in like yesterday.

Introducing 12 Hour Deliveries

May 1st, 2013

We are excited to launch our latest feature: Express Delivery. Express Delivery orders will deliver the transcript within 12 hours of the order being placed. Therefore if you place the order by 8 PM in the evening, you’ll have the transcript before you start you work next day. As usual the transcript is guaranteed to be 98 or more accurate.

The charge for Express Delivery is $3.00 per minute of audio which equates to $180 for a 1 hour file. There is also a cap on how many hours of audio can be Express Delivered per day: 2 hours. If you try to place orders of more than 2 hours, you’ll be an error for the same.

Click on the options button and tick the checkbox labelled Express Delivery to enable it.

Career in General Transcription

April 29th, 2013

General Transcription is a relatively new field compared to Medical or Business transcription. Because the field is young, and growing, it presents a promising career choice for people with the right skill sets. In this post we are going to talk about what this job entails and the opportunities in this field.

Skills

The basic skills required for general transcription is good typing speed (minimum of 40 words per minute) and excellent comprehension of spoken English. Most of the time you will encounter North American, British and Australian accents of English. However exposure to non-native accents is a plus. The ability to apply contextual judgment is also important in transcription to differentiate similar sounding words. Internet research for names of places and people is another skill required in this job. You have to be able to construct search terms which return the most relevant results.

Job Profiles

There are two broad categories of work: typing and review. Typing, as the name suggests, involves listening to the audio and typing it out.  It’s the most effort intensive step of the transcription process. It generally takes around 4 hours to type 1 hour of audio. The most important skills required here are typing speed and comprehension.

Review is the step after transcription where the audio is matched against the transcript and all mistakes are corrected. Review is much less time-consuming than typing and it takes around 2 hours to complete a review of 1 hour of audio. However, it greatly depends on the quality of the transcript. The important skill in reviews is ability to spot mistakes and apply context.

At Scribie, we have also hire Proofreaders and Quality Analysts. Both of these are specialized types of review and requires higher degrees of skill and experience.

Career Growth

The typical career in general audio transcription starts as a typist level and goes on to QA, on the technical side. To reach the QA level it takes around 5 years or so, but depends mostly on the ability and merit of the individual. On the managerial side the opportunities vary depending on the structure of the organization,  but management positions would involve managing a team of few transcribers and reviewers.

Conclusion

General audio transcription can be rewarding career for those who pay attention to detail and excel at doing repetitive tasks. It is also a good choice for people who absorb knowledge of any kind and like learning new things. If you would like to try it out then come visit us at our office (if you’re based in Bangalore, India) or apply online.

 

30 Day Flexible Delivery

April 22nd, 2013

We are excited to introduce the 30 day flexible delivery option. With this option the file will be delivered anytime within the next 30 days, with delivery guaranteed on the 30th day, for a discount of 40%. The effective rate with this option therefore is $0.90 per minute of the audio. That works out to $54 for an hour of audio.

This option will save you even more on your transcription costs if a 1 month turnaround is acceptable. As usual, it comes with our accuracy guarantee of 98%, with free re-reviews if the quality not up to the standard.

Transcription Types

April 18th, 2013

One of the most frequent questions we get is what type of audio files can we transcribe. Audio transcription is a vast field with many different specializations and categories. This post discusses some of types of transcription and our support for them.

Medical Transcription

Medical Transcription also known as MT, is a process where the reports or diagnosis dictated by Doctors/Physicians are converted into text by trained professionals. There is usually a single speaker. Most of the companies use ASR for the initial step i.e transcribing and then the trained professionals proofread them thus ensuring the desired quality. The output of MT usually is used in EMR (Electronic Medical Records), Medical Coding or as prescriptions. Companies who specialize in MT are expected to be HIPAA certified which puts to rest the concerns about patients privacy. Accuracy is also a very important factor in Medical Transcription.

We do not cover Medical Transcription at Scribie.com and we are not HIPAA compliant.

Business Transcription

Business transcription consists of transcribing conference calls which might be used to generate an executive summary or MoM or might just be recorded for future references. It usually has multiple speakers and the topic can be varied. The desired accuracy is around 98%. Earnings call also come under this category, which are mostly used by shareholders and financial analyst. The expected accuracy is more than 98% in this case and turnaround time to deliver the transcripts plays a very crucial role. Analysts call, Investors conferences, Product Launch conference all come under BT.

Scribie.com provides Business Transcription service.

Legal Transcription

Legat transcription is a specialized to transcribing depositions, court hearings and other law related proceedings. The desired accuracy is around 98-100%. Some courts require the transcripts to be certified for accuracy via an affidavit. Most of the times the transcripts have to be formatted in a specific manner as well. There many be a number of participants as well as the topic is varied. Knowledge of legal terminology is required for this type of transcription.

We provide the draft transcripts for legal transcription. The transcript can be checked for accuracy using our Integrated Editor and certified by a lawyer if required.

Interview Transcription

Interview Transcription, as the name suggests covers the general category and does not fall in any of the above mentioned ones. These are generally recordings made of interviews conducted face-to-face or over the phone. There may be two or more speakers one of whom is the interviewer. The others are interviewees who respond to the questions asked. The transcripts are an intermediate product and is used as an input for a larger product such as an article or a research study. There are several sub-categories of Interview Transcription, e.g. Podcast Transcription,  Focus Group Transcription, Academic Transcription.

We cover all kinds of Interview Transcription. We also categorize ourselves as a general transcription service.

Transcription Types at Scribie.com

To conclude, we provide services for Interview, Legal and Business Transcription. The only service we do not provide are Medical Transcription at this time. We follow a very strict formal process to prepare the transcripts which ensures that the accuracy is 98% or more. Try out our service today for yourself to check.