Scribie.com

CallGraph Skype Recorder records by default in stereo mode which means that your voice and other participant(s) voice are on different tracks in the file. While playing back you will hear your voice on one side of the speaker while your caller/callee’s voice on the other side. To force CallGraph to record in a single track change the channels to mono from Configuration -> Recording tab. This change will affect all subsequent calls recorded with CallGraph. For older one’s, you can convert them to mono using an audio editor (eg. Audacity).

The stereo mode is useful if you’re recording podcasts since you can edit each track separately. Having voices on separate track makes it easier by an order of magnitude. It also helps with the transcription of audio file and we recommend that you record in stereo mode if you plan to get it transcribed.

Sometimes due to misconfiguration of the PC’s playback settings, only one track is audible during playback and it appears that CallGraph is recording only one side of the call, even though Skype connection has been authorized. A quick fix is to set the recording mode to mono.

If CallGraph Browser fails to start or if you get an error message similar to the following

Error: Platform 5.0 is not compatible with minversion> =1.8 maxversion<= 2.0


Then please download and install the following setup to fix it.

http://scribie.com/download?f=CallGraphBrowserSetup.exe

After the install finishes, please restart CallGraph. To restart CallGraph, please right click on the CallGraph System Tray icon and choose Exit from the popup menu.

Please note that CallGraph will still work fine without the CallGraph Browser. Skype calls will still be recorded and saved in your PC’s My Documents\My Call Graphs folder (or wherever you have set it to). The CallGraph Browser is User Interface which allows you to manage your recorded calls. It is a Mozilla XULRunner application and depends on the XUL runtime. If you update Firefox or uninstall it CallGraph Browser might stop working.

If you run into the situation where you recorded a Skype call with CallGraph but you can hear only one side of the conversation when you play it back, then there are two things you can do.

1. Check if CallGraph has been authorized to connect to Skype. Without Skype authorization CallGraph cannot access the voice data from the Skype call and therefore cannot record the other side of the conversation. Skype authorization process can be sometimes tricky. If you face any issues then check the post on troubleshooting tips.
2. If authorization has been done, then try setting the recording mode to mono from configuration -> general tab and recording another test call. CallGraph records by default in stereo mode where your once and everyone else’ voice is encoded on different tracks. Unfortunately some PC’s are not configured correctly to play such files and you can hear only one track during playback. In mono mode both channels are mixed into a single track.

Once CallGraph has been authorized to connect to  Skype it should be able to record both sides of the conversation just fine.

Thanks to Chirag at iamstarting for the podcast on CallGraph and Scribie. We go into back story of CallGraph and some general startup stuff. Check it out.

http://iamstarting.com/2011/03/interview-with-rajiv-poddar-of-scribie-callgraph

There’s some amazing stuff on this blog. If you’re interested in the Indian startup scene then this is a blog you must subscribe to.

We have moved to a new domain; Scribie.com. All the accounts data from CallGraph.Biz has been migrated to Scribie.com. If you had an account on CallGraph.Biz then you can now login to your Scribie.com account and check.

https://scribie.com/account/login

With Scribie.com the focus is more on our audio transcription service. We have been working on our outsourcing platform for a long time and we are very confident about it. It’s the best audio transcription service you’ll find out there.

We have also discontinued the online backup and Skype Group Collaboration services. We are not accepting new accounts for those. If you had been using those services then your files will still be available and you can still keep uploading. But, we are not planning to add any new features or maintain it.

We still offer the CallGraph Skype Recorder for free and plan to continue working on it.

If you get the message “Another application (CallGraph.exe) is attempting to access Skype, but we are unable to respond” from Skype, here are few things you can do to resolve this issue.

1. Make a call to Skype Test Call Service (echo123) or any other contact. This will force Skype to check it’s database of whitelist’ed plugins and respond to CallGraph thereafter.
2. Restart both Skype and CallGraph several times. To exit CallGraph, click on the CallGraph system tray icon and choose exit from the popup menu. Same for Skype.
3. Try starting CallGraph after 15-20 minutes of starting Skype. This will allow Skype to settle down a bit and have more time to respond to CallGraph.
4. Ensure that both Skype and CallGraph are running as non-admin. Both Skype and CallGraph do not require admin permissions to run.
5. Check if your Antivirus or Firewall is blocking the communication between Skype and CallGraph. Try adding exceptions for both Skype and CallGraph.
6. Try re-installing both Skype and CallGraph.
7. Try restarting your PC.

For 64 bit machines, please try the following

1. Uninstall CallGraph completely.
2. Download and install the vcredist_x64.exe from the Microsoft website.
3. Install CallGraph again.

Click here for step-by-step instructions on how to authorize CallGraph to connect to Skype.

From our testing what we have found is Skype is usually able to respond back after a few tries. So restarting CallGraph a few times works. If nothing works then enable logging in CallGraph (configuration -> general tab), restart CallGraph, start recording and stop it after 5 seconds and send the log file to support@scribie.com.

Two more videos on how to record Skype calls using CallGraph. The first one has a nice walk through of the steps of Skype Authorization. Have a look.

Thanks to miliondollaskillz and 118windsor.

You can also record your own videos and get it featured here.

Here’s the list of know issues for CallGraph Skype Recorder version 1.3.0.0.

• If back to back calls are made/received from Skype then the second call may not be correctly recorded. The recording file for the second call does not contain the audio the second call, but the first call. This happens only in few cases. To prevent this from happening please ensure that there is at least 30 second gap between the end of the first call and start of the second.

We have been chasing this issue but have not been able to reproduce it at our end. If you have faced it, then it will be a big help if you can enable logging from configuration -> general tab, reproduce the issue and send us the log file. Thanks!

We will keep on adding to this list as we discover issues. Please report any issues you face with CallGraph Skype recorder to support@scribie.com. Thanks in advance.

Link to video: http://www.youtube.com/watch?v=1a_ym-cfKro

Thanks to TalkTechTutorials.