Support for Post Payment by Scribie

You finally decided that you wanted to get that project, business proposal, meeting, interview, etc. transcribed and you have selected Scribie as your choice of company with whom to do business. You select which turnaround option works best for you, but then you get to the payment page and discover you have to prepay. Why can’t you pay for your transcribed document once it’s completed?

For starters, the default payment type that Scribie uses is prepayment. Scribie strives to do what’s best for its customers and by having prepayments, Scribie can keep the costs down. If post payments were used, the overhead costs would be increased and it could impact the rates you currently pay for transcription.

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Another reason is found in that Scribie uses freelancers, not employees for their transcription. In our current business model, freelancers are paid immediately after the files are submitted and graded. It’s the preferred method of payment by the freelancers and it keeps them happy. Happy freelancers are freelancers who are motivated and they come back for more work.

There’s also the issue of small payments. When orders include small payments, it might be better to pay via a credit card and then get that money reimbursed. Now, we aren’t saying that post payment is completely out of the picture. It is possible that post payments may be supported for bulk orders of 20 or more hours ordered at the same time. The payment would have to be made within 30 days at the latest.

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At Scribie, we work to make things the best we can for the customers, for you. If you have any questions or concerns, feel free to contact us and let us know. Making sure you’re happy makes us happy.

Google Introduces Dictation in Google Docs

Google provides us with a variety of services and tools to make our lives easier. One tool in particular, voice dictation, is now available in Google Docs. It’s an easy feature that makes the lives of those using it run a little smoother. Need to get an email sent? How about the notes for your next business meeting? Google Docs voice dictation makes that possible, without you having to really lift too many fingers.

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To get started, you will need to have the latest version of Google Chrome installed and a microphone for your computer. With these tools set up, you’ll head to Google Drive and open a new Google Docs word processing document. You’ll go to the top menu and select Tools, then . A pop-up window will appear with a dark microphone icon in the middle. Once you click on the microphone, it will turn red to signify that it’s recording and you can start to speak.

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It’s okay if you need to think about your words as you’re speaking; Google will wait. When you’ve completed your dictation, click the microphone to turn off the dictation. It is important to note that punctuation needs to be dictated.

An added benefit to voice dictation is that you can edit and format as well. Take the sentence, “I like pie.” To edit or format it, just say “select ‘I like pie’ and follow that with whatever formatting change you need to make. That could include “apply heading” or “apply underline.”

You can also create itemized list by saying “create numbered list” or “create bullet list.” When you need to go to the next item on the list, just say “new line” and say “new line” twice to finish the list. And no fears if you mess up! You can simply say “undo” to change any mistakes.

For transcribers, these features can be a great time saver. Not only that, but it can reduce the amount of effort you have to put in to typing up your latest project. Life made simple by Google. It’s as though Google just provided you with the option of having your own free secretary. For those you who may wonder what all can you type with your voice, Google even made a complete list of commands for your viewing pleasure.

How Having 3 Rates for Turnaround Options Are Better Than Having 5

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At Scribie, we have good news for you. Now, there are only 3 rates in regards to turnaround options: express, 1 day, and 5 day. There used to be 5 options that included: Express, 24 hours, 5 days, 15 days and 30 days. Of course, there are a few of you out there wonder why the change? Why take away choices or even limit your choices?

For starters, there’s a psychological reason behind it. According to research, we are actually happier with few choices and it enables us to actually make an informed decision. More choices tend to make us less satisfied than when we had fewer choices. Take it one step further, we are paying more for the same things we had prior to the additional choices. By decreasing the number of choices, you as customers, have a simple decision to make.

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Another benefit for customers can be seen in the 5 day option. Once the 3rd day comes around, customers can see a draft transcript. This allows you to get some work done ahead of schedule.

From a business point of view, it allows us to streamline the process, which in turn makes it a better experience for you, the customer. This means it reduces issues with quality and services, there’s a reduction in wasted resources, and a decrease in cost.

At Scribie, we want to make the entire process for you a simple and easy one. We know that your time is precious and who wants to sit contemplating over choices and whether they made the right one? Take back your time for things that really matter. For more information on the updated rates, just click here.

How To Clean The Audio File

Whatever your transcription needs are, you will all have the same start – the audio file. You may be asking, ‘Why would I want to provide clean audio?’ and that’s a very good question.

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It is what transcriptionists use to take your notes, lectures, meetings, interviews, etc. from a few or multiple voices to a readily accessible document that you can use at any time in the future for your reference. With this audio being so vital, it’s important to give transcriptionists the best audio you can provide.

Of course, simply saying that the audio needs to be clean isn’t enough. You’ll want to know how you can do this. Well, fortunately for you, you don’t have to spend thousands or even hundreds of dollars on software or equipment to get this done. In fact, you don’t even have to spend a dime. There is great audio software out there and you don’t have to look any further than Audacity for your needs.

Many people use Audacity, whether they are musicians, voice over actors, or even those who need it for their transcription needs. That’s the great thing about Audacity – its versatility. You can even use it to record your files if necessary, but that’s another blog post.

To clean up your audio, first download your copy of Audacity. Once that’s done, open it up and open your audio file. You’ll want to go to ‘Effect’.

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You’ll click on ‘Noise Removal’.

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From there, you’ll need to get a noise profile.  Find the section of the audio file that you need and highlight that section. Click ‘Get Noise Profile’.
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Once this is done, you’ll want to go back to ‘Effect’, ‘Noise Removal’ and click ‘Okay’ to remove the noise.

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This should help clean up your audio.

For more tips and tutorials on how to use Audacity, simply do a Google search to find ways to maximize your new find. You can even out sound, normalize your audio, export to MP3 (with the help of a plugin), cut and copy files together and so much more.

As always, don’t forget to use Scribie for all your transcription needs.

Constraints And Opportunities in Interview Transcription

audio transcription headphoneTranscription has always been an integral part of research and analysis, but its age-old existence doesn’t naturally make it a simple thing to perform. The reasons are many. To begin with, accurate transcription needs time, patience, and trained ears— a combination that is sometimes difficult to find all at once. For instance, you may be an adept interviewer, but you might not be the best transcriber around. Why? Because you might not simply like transcribing. As Michael Agar in “The Professional Stranger: An Informal Introduction to Ethnography” writes, “Transcription is a chore.” Lack of interest towards the job is one of the first constraints that you may face while transcribing. But that’s just the beginning.

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A group interview in which more than one person is involved is especially challenging to transcribe. It needs trained ears to distinguish between the speakers by virtue of their voices alone. The situation becomes tougher if the speakers have very different accents. A professional transcriber, hence, is the best person to make an accurate transcription because he/ she will already be trained in the art of making such fine-line differentiation. This would again minimize the time required while dramatically increasing the accuracy.

Interestingly, the possibilities that an interview transcription presents also stay hidden within its challenges or constraints. The same interview that a non-professional would find tedious to transcribe would give a professional exciting opportunities. This is especially relevant for denaturalism where the transcribers remove idiosyncratic elements of speech and as well as other aspects that are irrelevant to the overall interview. This includes the filler words (such as umm, you know, etc.) and nonverbal components (such as pause). In other words, denaturalism gives a transcriber the freedom as well as the responsibility of taking out the irrelevant bit while keeping the essential parts intact.

In the “Constraints and Opportunities with Interview Transcription: Towards Reflection in Qualitative Research” (2005) authors Olivia, Serovich, and Mason elaborate on the two methods of transcription: denaturalism and naturalism. Contrary to denaturalism, the latter takes into account every bit of the recording in as much detail as possible. Naturalism is used more when the “how” is as important, or more so, than the “what” was said. The authors also say that there is no right or wrong way of transcribing an interview, and often the most common approach is a hybrid of these two methods. At Scribie we use the denaturalism method. However, in cases you want us to follow the naturalism method, please let us know when you upload the file and order the transcript.

Which is better: Board meeting transcription or Board meeting minutes?

Board MeetingEver wondered what the difference, if any, was between meeting minutes and meeting transcription?  Wonder no more because we’ve tackled that subject for you.

Taking minutes in a meeting happens to ensure that proper procedure is followed and that all key points are addressed.  A person who sits in on a meeting to take minutes needs to be aware and alert at all times to ensure that nothing is missed.

There are various types of minutes that one would take during a meeting.  There are summary or discussion minutes that are the most common type and they do what the name implies – summarizes the meeting.  It provides a historical record and information for those who may have been absent. Secondly, you have purpose driven or action minutes.  These are done when a specific action needs to be taken and decisions are made.  Lastly, there are verbatim or transcription minutes.  This is the need for every last word said in the meeting to be recorded.

When someone transcribes a board meeting, they are taking down everything that is said in the meeting, with the exception of stutters or utterances.  These individuals may use short-hand for their convenience and ease.

Oftentimes, the person who takes the minutes of the meeting will later transcribe the information for the official record.  It is important for the minutes of the meeting to be accurate as they can have impacts on the future of the company and they are put in the permanent records.

Due to this importance, the person in charge of the minutes would want to do the best that they can do.

Why would someone want to have a transcription service outline the minutes of a meeting?  Quite simply, the benefits outweigh the cost. Consider the amount of time one has to put into to taking the minutes during the meeting and then composing those minutes into a legible document for the record.  It’s also important to realize that the person tasked with taking the notes must be good at multi-tasking.  You must pay attention to the meeting and take accurate notes at the same time.  Add to that the possibility of the additional stress to ensure that things are written in the proper manner; the political side of it all if you will.

If one is so focused on all of these concerns, the work could suffer as a result.

For these reasons alone, using a transcription service saves a person and a company a lot.  What better transcription service to use than Scribie?  You don’t have to worry about confidentiality with Scribie and there is no additional cost for more than one speaker.  Plus you get the added benefit of knowing that even speakers with accents will be transcribed accurately. With Scribie, you have the peace of mind that your meeting and minutes are taken care of and you end up with an extra copy of notes to ensure nothing was missed.  Whatever your transcription needs, Scribie has you covered. Click here now to start uploading your files.

Want to know more? We are available on Live Chat and via Toll Free on the phone, and also on email.

New Feature: Vimeo Importer

Vimeo videos can now be imported to Scribie.com directly for transcription. We have added a new tab to our uploads page where the Vimeo video links have to be copy-pasted.

https://scribie.com/files/upload#vimeo

The importer can import both public and private Vimeo files. For private files, the video needs to be password protected and imported (the password can be specified in the import page). Go to your Video Settings/Privacy on Vimeo to do that, as shown in the screenshot below.

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And, since we now support video time-coding you can turn on the option directly when ordering the transcript!

If for some reason the import fails, please do not hesitate to contact support and request the file to be imported to your account. We will be happy to assist you.

The Transcription Service REST API

We have just released the first version of our REST API. Till now, our web interface was the only one could consume our service. With the API, any application can now use it. Please visit the following link for the documentation.

https://scribie.com/docs/api

This release marks somewhat of a milestone for us. When we started working on our transcription service six years ago, in 2008, we had exactly this goal in mind; a transcription service API where you can post your files to be transcribed, with a minimum quality and turnaround guarantee. We actually looked around but didn’t find any. That’s how we started.

In these six years we have built a transcription system which is scalable, repeatable and provides a minimum quality and turnaround guarantee. So after a lot of trial and error, and a lot of engineering, we have finally achieved what we had started out to do. That definitely feels great!

Feedback and comments are most welcome.

Confidentiality Of Transcripts

ConfidentialityTeleconferencing is an eminent way of conducting meetings through calls globally. With such advantage these days, we have an added benefit of transcribing. Transcribing is a new way of jotting down the entire conversation of meetings. Transcription report has many advantages like it acts as a review report, MoM (Minutes of Meeting) etc. As a customer, you must be pondering about confidentiality of transcripts. At Scribie, we take care of every minutest detail and confidentiality is significant for us. When interview recording take place or meetings are held, the entire recording needs to be kept safely as it contains confidential data and information. Scribie has watch dogs to keep a check on security of data as we assure our clients. We deliver best in less time.

How Scribie guarantees confidentiality?

  • The entire conversation file is split into small chunks which are further given to transcribers to type it into text.
  • No one is provided with entire audio file to make sure they have access to a part of file; partial data would be of no use for them.
  • We vet for professional people who work with all their heart and soul to bring the best of their capabilities. We look for people who have strong values and skills.
  • We have an In-house team that also has access to it on a need to know basis and the team is bounded by confidentiality agreement.
  • Transcribers have hundreds of files to type which keeps them well occupied and hence wouldn’t have time to think about selling information.
  • We use industry standard 256-bit SSL encryption on our website so that all communication between servers and browsers is well encrypted.
  • We keep a track of activity of every transcriber, only authorised person can work for organising and arranging such confidential files.
  • We know it’s a highly competitive world but our values and business ethics comes first so we do not sell, rent or share personal information with third parties.

Please check the link below for more details.

https://scribie.com/audio-transcription-service#confidentiality

If you require an NDA signed, we will be glad to provide it. Please send a mail to support@scribie.com or chat with us directly if you have any further queries.

Why You Should Care About Audio Quality While Recording

Good Audio QualityIt is very important to ensure that the audio recordings that you make for transcription is of high quality. High quality recordings will give you better returns for your investment in equipment and time. The quality could be bad because of many reasons for e.g. bad quality recording tools, recording in a noisy place etc.

The higher the quality of the recording, lesser errors a transcription will contain. Clear recordings mean that the transcribers will spend less time doing its transcription. If the recording is clear the transcriber will not have to replay a specific section over and over to figure out what all the parties are saying.

If these factors are all combined, it is natural that the accuracy of the transcription will also improve.

Time, as Benjamin Franklin said, is money. Clear recordings will save the transcriber’s time. This is self explanatory. This means that the employer saves money. The transcribers will now be free to do extra work, that would not have been possible if the recordings were of sub-standard quality.

The client will also benefit seeing that the transcripts of the recording is delivered quicker. A satisfied customer is much more likely to return than one who received the service that was just adequate.

These are but a few of the reasons why quality audio recordings are worth it.

To get a good audio quality of a phone call or teleconference call recording for transcription, use Scribie’s recently launched teleconferencing and phone call recording service integrated with transcription service. The recording is done off the wire which is the standard and the best way to ensure good quality. Please check the link below for more details.

https://scribie.com/conference/recording

Please send a mail to support@scribie.com for further queries or you can chat with us directly.